We received the same email luckily we had already been refunded by our bank last week.
Seat Wave will refund us and in turn we will refund our bank but it's a bit of a cheek of Seat Wave they will have had this money sitting in their bank account for the best part of a month taken from me under...
Same here three tickets paid for only now no tickets as did not meet their criteria when I booked and paid for them on Seatwave no mention of criteria as such I want my money back have requested this and now await a reply will update progress