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Directly. I initially filled out their online form. I had a reply a week or so later saying that as I was a no-show I wasn't eligible for a refund. I emailed back explaining my day-return flight was delayed to such a degree it rendered the entire trip useless.....then nothing for a few weeks...

This seems a bit wishy-washy. I'm glad it was tightened up.

I am as well. But as I have said flight delays are enshrined very very clearly in law; this is quite different to trying it on over a pot hole or something. In my case I bought a day return flight to the UK and the outward was over 4 hours late which rendered the trip useless. At the very least...

I think there's a big difference between whiplash claims or suing the council over a broken paving stone and something which is very clearly enshrined in consumer law.

Good luck with that. I had a right battle getting money for a 4 hour plus delay from Easy Jet which totally ****ed my trip to the Burnley game last season. Maybe Virgin are better at delay repay.