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I am fighting my sons claim from Thomas Cook and still waiting to hear from them.

There was 4 of them paying full price so possibly €1000 even in vouchers as he says he will never use Thos Cook again and will copy me and book everything seperately so that voucher coulf pay for next years flights, or he could give it to mum and dad for a holiday if he doesnt need it:)

They were told they were waiting for a take off slot and he can only repeat what he was told be it correct or not.

That was how I intended it. As the idea of 3 hours late taking off was avoided but they were kept waiting for a take off slot for 2 hours. Why load them so early as they must have known a rough time of waiting for a slot. I assumed it was too avoid the 3 hours which has been shown I have...

A means to avoid or overcome a situation.

I would agree with Kinky Gerbils above had jt been the only problem. This is only 1 aspect of a bad 10 day holiday that cost over £1000 each for a family of four. Mum dad and young teenage children. He says it was a poor holiday and not what he expected for an all inclusive holiday and wont...

Thanks for that I will look in to it for my son. He just suggested about the delay being less than 3 hours leaving, so obviously not au fait with the ruling.

Son and family just returned from holiday in Tenerife and had a delay going out with Thomas Cook who overcame the flight delay compensation by them boarding the plane after a delay of 2 hrs 48 mins (the limit for compo is 3 hrs) they then kept them on the plane awaiting a take off slot for 2...