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Can only go by my own experiences. I've got Movies and Sports so pay through the NOSE for their services, ie north of £70 a month. I absolutely refuse to pay for a callout, and I'm not bluffing. I've had 2 repairs and a replacement box over the last...oh, I dunno, 10 years. Free. The day they...

Under no circumstances accept paying a £65 engineer callout charge. Just threaten to cancel and you'll either be put on hold while they "check with their supervisor", or you'll be transferred to the retentions team - either way, with the threat of cancellation or the mention of Virgin, they'll...