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Police will (usually) only attend if an injury is reported or a car is blocking the road and cannot be moved. Otherwise, the Police will advise you to deal with your respective insurers.

No problem at all.

Many insurance call handlers are young and inexperienced so it's very important to make sure they note the below properly. Mate calls his Insurers, explain the situation, alleged incident circumstances, cctv and police involvement. Inform the call handler that they should send out an engineer...

Interesting. First port of call would be for your Mother to call 1st Central and explain the situation (if she hasn't already done so). They may well tell her that they are aware and have been in contact with LV themselves. Still doesn't solve the personal contact number issue though. Serious...

Yes, a DVLA Keeper Check would reveal personal details, however no Insurance company would do this as there's no need. A MID check and a phone call the the TP Insurers is the norm.

Darren, I'm a motor fraud investigator with plenty of relevant knowledge. Just a quick heads up; there is no way that LV can obtain your mothers personal/contact information via a vehicle reg check. All they can identify is your Mothers policy number and insurer. LV would identify who insure...