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    Paul Barber on "Customers" vs "Fans"

    I have no idea if he did reply but he did email the OP in order to have it put on NSC. Perhaps the mysterious emailer doesn't read NSC and is waiting by his/her computer waiting for a reply? Perhaps there was no email in the first place but he felt that he needed to invent one to justify his...
  2. S

    Paul Barber on "Customers" vs "Fans"

    The fact that the CEO feels the need to spend even a second writing about this sort of thing is one of the reasons why I despair of him.
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