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That is sheer class! Thanks for sharing...

I'm actually not sure that he knows I'm a mod; it's not something that's ever come up. I guess he will know if he reads the whole of this thread though!

I don't think this is a subject I've ever offered an opinion on, but for what it's worth, I consider myself a fan of the BHAFC team and a customer of the various peripheral stuff that goes around that - I do expect phone calls to be answered promptly and the staff to be polite, knowledgeable and...

I have received an unsolicited email from PB following an email from a fan making him aware of the recent discussion on a NSC thread about him using the term "customer" to describe us. I reproduce it below unedited: "I'm out of the office today but I've just been e-mailed by a fan who asked me...