Search results

I suppose the question is, if you bought a nice woolly jumper in Marks & Spencer and subsequently discovered that they had made a mistake and removed too much money from your bank account would you expect to get the money back or would you be happy with a store voucher so you could go back to...

I doubt the original poster would want to pursue this much further - being in dispute with the club we all support would sit uncomfortably on the shoulders of most of us. But is this sense of comradeship reciprocated? Do the newly hired fonctionaires scattered across the Albion's offices regard...

Yes, Paul Barber is terrifically good at writing emails.

An admin mistake by a jobsworth is sad, but it happens. What worries me is that episodes like this so often reflect a dysfunctional and inward-looking culture such as you might find in, say, Network Rail or the town hall. They simply shouldn't happen in a community-facing football club.