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OK, let's see the quotes then.

You seem to have confused me with someone else - please quote me a post I've made suggesting people claiming benefits are scrongers ? I'm sure you'll find many posts I've made defending people that rightfully make claims, and maybe a few criticising people that claim what they aren't entitled...

Sadly, no they don't. Hardly a rocket science thing to put in one would have thought. Then I can make a decision to either stay in the queue or ring back later, especially as it isn't a free number !

It's not necessary to wear a suit or work in an office to be utterly incompetent. One of my main issues is the complete uncaring drone like attitude of the people I've dealt with. I've spent all my working life in the private sector often working within public organisations. It has always been...

With EDS by chance ?

A small tip, if when you ring HMRC you get put into the automated system, lie about the date you applied. Make sure the date you type in was at least 8 weeks previous. Devious possibly but it allows you to actually then speak to a 'human'.

So, due to circumstances our household has had to apply for working tax credits and we checked it using the online calculator. Got the manual form sent, filled it out and sent it back. As we hadn't heard anything after four weeks we phoned HMRC. Great, an hours wait just to be told you...