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As TD says there will be a whole lot of unreasonable requests/demands which just need to be batted bat and I think PB does a pretty good job of that. Then again there will be (I'd hope) some useful stuff coming out that could/would improve the experience for all of us without negatively...

I'm not anti but admit to a whole load of cynicism! For me the big difference isn't hearing it's the seeing ... if he follows through then all credit to the bloke and I'll eat a bit of humble pie. If this is just an extended PR exercise then it doesn't tick my box!!

No, unless he's going to be made accountable and have an agreed set of outcomes. I've been to one of his things, all very nice and back slapping, lots of understanding about fans concerns with a commitment to look into it. Then a quick pint and a bit of social. If that floats your boat go...