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Do you think it's unreasonable to expect staff to understand English, have a basic knowledge of the products they are selling and to know how to operate a till? I mean - DO YOU?

In fairness, from what other 1901ers have said on here, it sounds like that message has been taken on board with the new small-capacity high-end offering complemented by the lower-cost 'buffet' option. It just sounds as though delivery of this concept was flawed on Saturday.

It's such a shame to be reading this stuff. Given past woes, the club MUST have drummed into the new lot that there was a need to hit the ground running at full pace, yet it sounds like the very fundamentals of recruitment (Struggling with English) and training (basic product knowledge and till...