Dunno who in the industry reckons BTs downfall is imminent? Just pumped millions into BT Sport and continues to roll out fibre. Share price on a steady incline. Things haven't looked better recently. You won't find anyone rolling out cheap wireless Internet. Even if you did, monthly usage...
The charge applies to all customers regardless of problems faced. This is because a lot of problems can be fixed by the customer on first contact.
Gangsta see if your mother is able to try a different handset. If the problem still persists, plug the phone into the test socket to rule out...