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I do love a strongly worded letter of complaint and have always received cash/cheque when complaining to Southern in the past. Maybe they've changed their rules, but If they dare send me a voucher they'll be sent a detailed diagram of exactly where they can stick it!!!

I've never had the pleasure of receiving a submitting a 'Delay Repay' claim as I rarely by a season ticket. What are the vouchers redeemable against? (I'm guessing it's going to be train travel). It's a bit of a piss take they don't send you cash. EDIT - Ooops just seen earlier answer

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