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No, no, no and no - it's a Yodel screw-up, as the guy admitted!

Amazon DID arrange collection with Yodel - it IS Yodel's fault, as they didn't do as instructed by Amazon!

Not just delivery, collections are a problem. I had to return a faulty monitor to Amazon, and Yodel failed to turn up three days in a row. Finally, a guy arrived in a private car at 7:30pm on the third day, after we complained to Amazon yet again. And HE was moaning about the van drivers being...