Sad to hear that - it all seemed to be so much better. My Harveys was not flat so I think you are correct that it muct have been sitting there for a while. The various waitresses that served us were very attentive and everything came very quickly. I hope it is moving forward in a positive way.
Credit where credit is due - food and service in 1901 Profile Lounge v Ispwich was excellent. No fault to be found. Staff very anxious to help, constantly checking to see if all was OK. Meal was nice too.