That is true of any ISP though, believe me there's no bigger bunch of clowns than BT. Not so long ago I did some work at a BT site and I couldn't understand why they were so reluctant to contact their Help Desk. Turns out they have to use the same one as Joe Public, explained it all.
If that was my choice it would always be Branson, he may be a self publishing git but he's not trying to change the World with his newspapers pushing his various agendas.
I take your comments on board with thanks. I do not have much time for BT especially as I have done a lot of network support for small customers who run businesses using an ADSL line. It's often academic which ISP you use because all of them have to go through BT at some point and BT are all too...
Opinions wanted please, I'm about to move and will thus be looking for a new Broadband link. As the place I'm moving to already has the Virgin cable connection I am pretty sure I'll go with that. I just wonder if anybody has had much experience with them. I know that as NTL they had problems but...