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This exercise is clearly designed to gently nudge more people over to the online system. IF they find it works and is hassle free, then they WILL be happier with that service than waiting in a phone queue, and will achieve said 'greater customer satisfaction'. Getting 2000 customers sorted now...

See my post above yours. How many people do you really know who don't have access to a PHONE?

And when they DO go on phone sale on Monday, there will be 2000 people LESS trying to ring up, thus making it much more painless for those who don't wish to use the online. EVERYONE is a winner.

Its not a flaw - its totally deliberate. They made it online ONLY for 4 days, so that a big chunk of people would actually use the facility and save the ticket office staff a load of work. I for one have used it, for the first time [I always phone up] becuase they've done this. Now I have...

How did you know the tickets were on sale? If you'd read it on here or on the club site, why did you ignore the part about 'ONLY AVAILABLE ON LINE UNTIL MONDAY'? Sorry for your wasted journey.

Flid

Yes, that's right, you f***ing DUNCE. I really DID think that they were all sold out in three hours, despite that meaning that 80% of ALL the current season ticket holders a. wanted to go and b. had access to the right information and a computer in that time. I honestly DID think that, and was...

Nope - they've offered this [one game] with no booking fee, to encourage people who normally call, to use the on-line.

You f***ing CLOWN, Sim.

Indeed. 3200 tickets in three hours. Shows how far the club has come. Great stuff. :thumbsup:

:dunce: Read above - we did have them all - the guy physically counted them in the shop.

Sold out. Wow. that was quick.

It is, but I'm not sure why that's relevant, as they are ONLY available ON-LINE until MONDAY...