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Dont be daft ... Why do you think a football club needn't act like any other well run business, you would employ casual staff that are happy to do so and cater for the needs of your customers. It delivers good prompt and a seamless service, whilst they sell their products. How do you think...

We are the customers and they are the service providers, so why not employ more staff/phone lines to provide the service they are paid to do whilst they make their profit. It is not the customers job to make it easier for the service provider but for service provider to make it easier for the...