Not German are you per chance? I mean, some of those lines are lifted straight out of the defence pleas at Nuremburg....."just followed orders (but I loved it!)" :bla::bla:
Then he shouldn't put himself up as Insider. Or he really ought to try and sort something out with the club e.g. if it's a persistent problem that no satisfactory answer has been given to then keep asking it! Christ, it's not as if there's no case to answer that some stewards just love...