I appreciate where you're coming from but it was one of those 'did that really just happen' moments which I completely failed to respond to and as a London commuter its very hard to get to the club shop during opening hours. A letter enables me to get it all down while its still fresh.
That's a very valid point. Quite happy to give feedback once I feel I've had a satisfactory response but knowin this board it will be lost on everyone by then.
I don't want to go in to detail as I feel it will water down my complaint (if that's possible) given the club have some sort of an eye on this board.
I know it might seem a 'teaser', if it was something trivial I would be quite compelled to rant on here but I am genuinely hacked off and feel...
without going in to detail, I had an experience at the club shop today that left my 3 and a half year old daughter distraught and a life long fan extremely let down, is there anybody out there who has had the unpleasant prospect of having to complain to the club and if so who is the person to...