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My 24 year old actually bought my ticket (and his) for Saints away, as he was the one successful in refresh-the-ticket-site-roulette. I was expecting him to ask for the money, but he's never mentioned it. So that was nice. Given that I have paid for his season ticket every year since 2006, not...

Oh sorry - I didn't realise you were Paul Barber.

Nothing - and why would we expect to? :shrug:

The renewal rate ‘matters’ insofar as it is the ONLY reliable measure of customer satisfaction.

As the father of two now twenty-something Albion fans, I can clear up the 'unfathomable' reason for you. It is because you PAY for everything!