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This bloke found that working from home was a little less efficient than in the office! https://www.independent.co.uk/travel/news-and-advice/nats-airport-chaos-password-wfh-b2647651.html

If you're 50, in a steady job that you know backwards, and have a house with a spare room as a study - working from home may very well be wonderful, and profitable for both employer and employee. If you're 18 and in your first job and have half a bedroom which you share with a school age...

It would have made no difference if it was her child, his child, or someone else's child. The point was that after a long hold waiting for the phone to be answered, the tax inspector I was talking to was not concentrating on her job of talking to me.

I dare say it works better for companies with an interest in making profit than it does for public bodies. There are no doubt other reasons why HMRC is so appalling at present, but listening to a tax inspector talking to her child when she ought to be talking to me, is not good. I'm sure that...