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[Finance] Consumer rights



L

LockStock

Active member
Jan 29, 2008
139
Sussex
Thanks to everyone who has commented so far.

So a bit of an update, the manufacturer has agreed to replace the product and between them, the supplier and myself we have offered an amount towards the fitting, so he can use an alternative installer. This was all agreed with the customer.

However, the customer is of the understanding that his consumer rights will still be held with me, even if it is supplied directly to him free of charge directly from the manufacturer and fitted by someone else.
To me this doesn’t seem correct, and if it is then potentially it will still be my responsibility for another 10 years from now.

Does anyone know where I can get some legal advise on the matter for a reasonable price?

I feel like we have offered over and above what is fair but he still wants more.
 




Creaky

Creaky

Well-known member
Mar 26, 2013
3,843
Hookwood - Nr Horley
LockStock said:
Thanks to everyone who has commented so far.

So a bit of an update, the manufacturer has agreed to replace the product and between them, the supplier and myself we have offered an amount towards the fitting, so he can use an alternative installer. This was all agreed with the customer.

However, the customer is of the understanding that his consumer rights will still be held with me, even if it is supplied directly to him free of charge directly from the manufacturer and fitted by someone else.
To me this doesn’t seem correct, and if it is then potentially it will still be my responsibility for another 10 years from now.

Does anyone know where I can get some legal advise on the matter for a reasonable price?

I feel like we have offered over and above what is fair but he still wants more.
Click to expand...
This is where cheques are useful. Make the payment to the customer by cheque and mark the back with "in full and final settlement regarding all and any claims connected to the installation of . . . . on . . . ". You can then get the cashed cheque returned to you by your bank.

Responsibility for the new installation then lies with the new installer who will be paid by the customer and will be a new contract between them and the customer.

If however you don't make payment to the customer but directly to the new supplier I suspect that responsibility for any new problems will still lie with you as you remain the supplier of the goods to the customer.

I'm not local to you so unfortunately cannot recommend a local solicitor.
 




A

alanfp

Member
Feb 23, 2024
37
Creaky said:
Make the payment to the customer by cheque and mark the back with "in full and final settlement regarding all and any claims connected to the installation of . . . . on . . . "
Click to expand...
That won't trump the customer's consumer rights.

The 10 year guarantee only runs from the ORIGINAL installation date (unless you have used a very unusual contract).
 


Wrong-Direction

Wrong-Direction

Well-known member
Mar 10, 2013
13,435
Justice said:
Why may I ask? You are the one that loses time ordering or collecting. I normally stick 20% on top for expenses.
Click to expand...
Tbh it's easier for the guy in the show room when they order the main bulk of bathroom suite, it also adds a bit of trust from the start. Like you I do add 20% to general materials used though
 




L

LockStock

Active member
Jan 29, 2008
139
Sussex
alanfp said:
That won't trump the customer's consumer rights.

The 10 year guarantee only runs from the ORIGINAL installation date (unless you have used a very unusual contract).
Click to expand...
Yes they have confirmed this, it runs from the original date of installation.
 


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