Recent content by SurprisedSeagull

Hello there. In view of the errors on our behalf - we should have noticed earlier - we have decided to accept the ecash and use toward replica kit, the littlest will like that. The club has definitely made mistakes, not inputting the the youngest DOB and then when we did contact them, telling we...

Yes, we supplied the correct DOB and were charged at the correct rate until the new ticketing system came in. But we did miss opportunities to let them know but they also gave us the runaround when we did, so definitely not the best customer service but perhaps a good compromise, I still haven't...

Hi there, your response has been terrific. And I was very impressed by Paul, although a little disappointed by customer services. Apparently, the issue has arisen because no DOB was entered onto their system for my son - although we were charged at a child's rate until April, when the new...

I emailed Paul, he replied in exactly eight minutes - now that's impressive! Paul has passed on my details to Jenny Gover, head of customer services. Be in touch with further news.

Thx, maths is not my strong suite! The amount is only £177 because we have now paid off the child's season ticket in full - and agree being polite very important, irritating when they can't be bothered to respond to your calls though!

Wow, thx for the super swift responses - clearly going straight to the top and in writing is the way to go! There is no dispute that they have been over-charging, they can see that from their own records - only that they will only refund for the rest of the season rather than the full amount...

Hi guys, I am a Newbie to North Stand chat. My pal recommended that I post for advice. My husband and kids (7) and (4) are all season ticket holders; the youngest joining last year. Over the summer hols, I discovered that the club have been charging the youngest at an adult price since April. My...