[Technology] Out of contract with Sky - Tips ?

[dstanman]

Out of contract with my BT broadband, and thinking of moving it to Sky to combine with the TV package to get a bit of a saving. Anyone know how the Sky broadband compares performance wise to BT. Know the network is provided by openreach so no difference there, but have different routers. Not techy enough to put my own router on the end

 

[Greavsey]

Precisely the reasons why annually I go through the painful ' dance ' with Sky. You've done the right by putting in the cancellation notice and you should start getting offers.

That's unusual they didn't offer to budge an inch on your first call. They usually offer some derisory reduction or query taking off items. I always ensure I talk to the UK based retentions team and the key is to be polite and personable. A regular gambit is if it's a bloke I'll establish whether they like football and have a chat. One of their big call centres is in Livingston so last time we chatted about Doug Rougvie. It's all a bit silly but ultimately they came back with a decent offer

Yeah I thought it was strange they didn't move at all on price. I got put straight through to a Scottish "loyalty specialist" apparently due to the fact I've been with them for so long.

Well I'll sit back and wait for the offers to flood in (hopefully!)...

 

[Mellor 3 Ward 4]

One of their big call centres is in Livingston so last time we chatted about Doug Rougvie. It's all a bit silly but ultimately they came back with a decent offer

I bet the offer you got was evil.