They weren't connected no, no discount at ht is understandable although disappointing.
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Do you spend as much on catering at the Amex as you would like?
- Thread starter Bozza
- Start date
They weren't connected no, no discount at ht is understandable although disappointing.
I see this grip quite often, but look at the job - 5 or 6 hours, 23 random times a year, mainly Saturday afternoons but some Tuesday evenings as well. Might be needed for extra days depending on cup draws/play offs.
It's hardly going to attract anyone else but students/ casual workers. I suspect the turnover is high and the level of staff not turning up high as well, investing in training is just not worth it.
It would be a nightmare to manage this part of the business and I would think that is the main reason it's been outsourced.
bn1&bn3 Albion
Well-known member
I would definitely spend more if, at half time I was guaranteed the pie I wanted and not miss the start of the second half.
Tom Hark Preston Park
Will Post For Cash
- Jul 6, 2003
- 70,161
Trouble is, the companies the catering is outsourced to are thinking in exactly the same way. At least if it was in-house, the club could offer some kind of job progression, same as McDonalds do, and maybe develop the catering options for the 12 out of 14 days the stadium is not in use during the season and the 14 out of 14 days it is not in use the rest of the year, while offering catering apprenticeships etc etc. Seems we're currently getting the worst of all worlds.
Let me tell you a story which pretty well sums it all up. A guy in front of my son in the 1901 Club asked if the barman would top his short-measured pint up to the correct level. The barman apologised, poured the pint away and started again. The level of the competence of the staff is 80% the problem...not their fault, they are set loose on us within adequate training. Simples!
Return of the Rev
Well-known member
last home game in 1901(CLUB) my mate got given a 2/3 pint glass after drinking it he complained so they gave him a refill
Maccy Ds always seem to have a manager or supervisor on hand to deal with any issues too.
Superphil
Dismember
The same just isn't true of places like Goodwood for example, same criteria, events a few times a year, and they don't have the benefit of 2 universities on the other side of the road, yet the staff there are polite, can speak English, know which way up to hold a beer glass, and don't seem to stick their fingers in your beer as they hand it over (and it's filled to the pint line). Whatever goes on at the Amex, it is just not good enough, I feel sorry for them to a degree if they simply have had no training, but one would assume if they are students, that they have been in a bar or two.
I kid you not, we asked for 2 and a half pints of Amstel, the barman looked perplexed, walked up and down, came back and said "we only sell pints", we responded, yes, that's what we want, 2 pints and a half, he the told us that they didn't do 2 pint glasses. I swear that is 100% the truth. That's nothing to do with transient staff, but I'm not sure I know just what it is.
Barry Izbak
U.T.A.
It seems oh so simple
POUR a couple of dozen pints IN ADVANCE
SELL them during Half time
I'd like a pint at HT - but there is simply no time if you leave your seat on the whistle and want to get back before it starts.
My priority - contrary to popular belief - is actually the football, but yes I would buy a beer at HT if they made it easy
For such a forward thinking club who like taking money off us, you would think they would fix it.
POUR a couple of dozen pints IN ADVANCE
SELL them during Half time
I'd like a pint at HT - but there is simply no time if you leave your seat on the whistle and want to get back before it starts.
My priority - contrary to popular belief - is actually the football, but yes I would buy a beer at HT if they made it easy
For such a forward thinking club who like taking money off us, you would think they would fix it.
Garage_Doors
Originally the Swankers
[MENTION=6886]Bozza[/MENTION] Did the club ask you to do this poll as a marketing exercise?
I would like to see this happen.
I agree, I go to Cheltenham each year and the staff there are fast & efficient, otherwise you'd go all day struggling to get a drink. There are events like these up & down the country probably most weeks of the year, so there must be companies who ship in decent staff for them and are geared up to do just that. I guess they cost too much for the club to consider but polls like this show there is a need to analyse what the club are missing out on vs cost of service.
Cheltenham is a good example though, at the bars you can only buy drinks. At the food outlets you buy food, and I know where I go there is a dedicated hot drinks area. If you could buy the lot at one place it would probably descend into chaos regardless how good the staff are.
MissGull
New member
- Apr 1, 2013
- 1,994
Yes. I always end up in the queue with the new kid, on his first shift or 31st shift for that matter who can't work the till properly and has to go and get someone. In fact my queuing process is something like this:
1) Choose the shortest queue
2) End up behind a guy who is then joined by his whole family in the queue...and then everyone he knows joins him in the queue.
3) The guy and his family and friends have the most complicated food order ever and you could mistakenly believe they are buying for the whole crowd.
4) Get to the front of the queue and discover there's nothing left of what you want, so have to settle for something else.
5) Kid behind the till is on his first shift and can't work the till. Accidentally charges you for 150 Mars Bars and has to have someone over to help him.
6) Everyone behind you is tutting
7) The second half whistle is blown and you are still waiting for your purchase.
kalinski
Well-known member
Not after the £100 cancelation fee for cancelling mine and my son's ST...won't spend an extra penny when I go...
As I warning I may add this to every post...very miffed
As I warning I may add this to every post...very miffed
you have too laugh otherwise you would go mad.I always pick the wrong queue if I'm getting a pint before the match, I'm sure at some point most of us experience what you have posted.
- Thread starter
- #139
Garage_Doors
Originally the Swankers
My apologies didn't see that before posting.
Have now read that post I can only agree as someone who walks through all the lower concourses at half time the queues are unnecessarily long.
Have now read that post I can only agree as someone who walks through all the lower concourses at half time the queues are unnecessarily long.