Dead MacBook

smudge

Up the Albion!

Jul 8, 2003

7,368

On the ocean wave

• Jul 26, 2014

• Thread starter
• #21

beorhthelm said:

sorry, is this the famous fantastic aftersales service from Apple? a 10 day wait?

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Half my fault, it's the earliest they can do that suits me. We're in Miami on Fridays & Mondays & I can onlt get to the Apple Store in a certain time frame.

 

clippedgull

Hotdogs, extra onions

Aug 11, 2003

20,789

Near Ducks, Geese, and Seagulls

• Jul 26, 2014

• #22

MissGull said:

I went to an appointment, and they told me my power cable was the problem, which it was. So I handed over 50 big ones for a new cable and voila. Exactly a year after first buying it.

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Hold on! Why were you charged. If the item failed within the warranty (assume you had to wait at least a day for your appointment) then it should have been replaced free of charge! Looks like they haven taken you for a mug there!

 

MissGull

New member

Apr 1, 2013

1,994

• Jul 26, 2014

• #23

clippedgull said:

Hold on! Why were you charged. If the item failed within the warranty (assume you had to wait at least a day for your appointment) then it should have been replaced free of charge! Looks like they haven taken you for a mug there!

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I had no proof of purchase.

 

smudge

Up the Albion!

Jul 8, 2003

7,368

On the ocean wave

• Jul 26, 2014

• Thread starter
• #24

MissGull said:

I had no proof of purchase.

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I think they can trace your purchase history via your Apple ID, if you have one of course.

 

M

matey

Member

Mar 16, 2014

72

• Jul 26, 2014

• #25

Is this the same problem as yours...

http://forums.appleinsider.com/t/156688/macbook-pro-turned-off-after-plugging-in-iphone-usb-cable

 

Last edited: Jul 26, 2014

MissGull

New member

Apr 1, 2013

1,994

• Jul 26, 2014

• #26

smudge said:

I think they can trace your purchase history via your Apple ID, if you have one of course.

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Really? No one offered me that.