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Catering



Tom Hark Preston Park

Tom Hark Preston Park

Will Post For Cash
Jul 6, 2003
70,188
essbee said:
I don't want to sound all high and mighty although I probably will -but there is some reasonably basic maths/simulation/queue
theory to plug in different models to **estimate** the likely serving time. Even rough would surely be on improvement on last night.

If we had the right data - it would be trivial. For Christ's sake - we must be talking 10's of 000s £ lost across the season because of the
poor situation.
Click to expand...

We're possibly talking about that level of lost sales PER GAME. In WSU alone, it would only equate to a thousand people unable to get served with an average potential spend of £10 per person. The figures are probably MUCH higher.
 




Guinness Boy

Guinness Boy

Tofu eating wokerati
Helpful Moderator
NSC Patron
Jul 23, 2003
34,188
Up and Coming Sunny Portslade
Arrived in the WSU South End at about 6.50. No queue at that time but had one person in front of me, It took the girl about three minutes to get them two bottles of coke. I then had the following conversation with my server.

Her: Yes? (in thick accent)
Me: Can I have two steak pies, a bottle of water and a pint of Harvey's please?
Her: What?
Me: Harvey's.. H-A-R-V-E-Y-S.
Her: What that?
Me: beer?
Her: Where?
Me: That one (*points*). The one they are pulling with the big handle.
Her: Oh, ok, that one. What else? (*stares blankly at till*)
Me: Two steak pies and a bottle of water please.
Her: Ok
(Girl wanders off to hot pies. Comes back with one. Puts it down. Wanders back to hot pies again. Gets another one. Puts it down. Rummages around fridge for water for thirty seconds. Finds one. Puts it down. Adds up and takes my money which includes the beer she hasn't retrieved yet).
Me: Here you are. Can I have my beer please?
Her: What?
Me: Beer.
Her: What?
Me: B-E-E-R. Like he's pouring with the long handle.
Her: Ah, yes.

By this time there were about eight people behind me.
 


BN9 BHA

BN9 BHA

DOCKERS
NSC Patron
Jul 14, 2013
21,550
Newhaven
Guinness Boy said:
Arrived in the WSU South End at about 6.50. No queue at that time but had one person in front of me, It took the girl about three minutes to get them two bottles of coke. I then had the following conversation with my server.

Her: Yes? (in thick accent)
Me: Can I have two steak pies, a bottle of water and a pint of Harvey's please?
Her: What?
Me: Harvey's.. H-A-R-V-E-Y-S.
Her: What that?
Me: beer?
Her: Where?
Me: That one (*points*). The one they are pulling with the big handle.
Her: Oh, ok, that one. What else? (*stares blankly at till*)
Me: Two steak pies and a bottle of water please.
Her: Ok
(Girl wanders off to hot pies. Comes back with one. Puts it down. Wanders back to hot pies again. Gets another one. Puts it down. Rummages around fridge for water for thirty seconds. Finds one. Puts it down. Adds up and takes my money which includes the beer she hasn't retrieved yet).
Me: Here you are. Can I have my beer please?
Her: What?
Me: Beer.
Her: What?
Me: B-E-E-R. Like he's pouring with the long handle.
Her: Ah, yes.

By this time there were about eight people behind me.
Click to expand...

:lolol:
Funny now reading that but not funny at the time, painful.
I've given up trying to buy anything before matches, will probably buy a beer after the game now and again, but it's hard work trying to ask for more than one item.
 


Tom Hark Preston Park

Tom Hark Preston Park

Will Post For Cash
Jul 6, 2003
70,188
Guinness Boy said:
Arrived in the WSU South End at about 6.50. No queue at that time but had one person in front of me, It took the girl about three minutes to get them two bottles of coke. I then had the following conversation with my server.

Her: Yes? (in thick accent)
Me: Can I have two steak pies, a bottle of water and a pint of Harvey's please?
Her: What?
Me: Harvey's.. H-A-R-V-E-Y-S.
Her: What that?
Me: beer?
Her: Where?
Me: That one (*points*). The one they are pulling with the big handle.
Her: Oh, ok, that one. What else? (*stares blankly at till*)
Me: Two steak pies and a bottle of water please.
Her: Ok
(Girl wanders off to hot pies. Comes back with one. Puts it down. Wanders back to hot pies again. Gets another one. Puts it down. Rummages around fridge for water for thirty seconds. Finds one. Puts it down. Adds up and takes my money which includes the beer she hasn't retrieved yet).
Me: Here you are. Can I have my beer please?
Her: What?
Me: Beer.
Her: What?
Me: B-E-E-R. Like he's pouring with the long handle.
Her: Ah, yes.

By this time there were about eight people behind me.
Click to expand...

Looking forward to seeing PB try to put a positive spin on THAT one! :lolol:
 






SIMMO SAYS

SIMMO SAYS

Well-known member
Jul 31, 2012
11,716
Incommunicado
bn9 bha said:
:lolol:
Funny now reading that but not funny at the time, painful.
I've given up trying to buy anything before matches, will probably buy a beer after the game now and again, but it's hard work trying to ask for more than one item.
Click to expand...

Knocked off work early and in The Swan by 5pm.
Three pints in the beer garden.
After having to renew my season ticket coz it didn't work I managed to get two more pints after the full time whistle.
This is a new Low on beer consumption in my life :moo:
 


BN9 BHA

BN9 BHA

DOCKERS
NSC Patron
Jul 14, 2013
21,550
Newhaven
SIMMO SAYS said:
Knocked off work early and in The Swan by 5pm.
Three pints in the beer garden.
After having to renew my season ticket coz it didn't work I managed to get two more pints after the full time whistle.
This is a new Low on beer consumption in my life :moo:
Click to expand...

How come Wrong un got to the Swan at 4? You're slacking Simmo :)
 








T

The Birdman

New member
Nov 30, 2008
6,313
Haywards Heath
SIMMO SAYS said:
Knocked off work early and in The Swan by 5pm.
Three pints in the beer garden.
After having to renew my season ticket coz it didn't work I managed to get two more pints after the full time whistle.
This is a new Low on beer consumption in my life :moo:
Click to expand...
TB Buys the pub that stop you drinking to much.:drink::drink::drink::drink::drink::facepalm:
 








S

Stuart Munday

Well-known member
Jul 6, 2003
1,423
Saltdean
The staff at the Swan could teach them lessons, obviously not expecting so many people as ran out of burgers but got through the queues really quickly and seemed very organised.
 






W

warlingham seagull

New member
Jul 28, 2004
173
Warlingham
WSU north kiosk advertised kronenbourg but didn't have it. Middle kiosk didn't advertise it but did have it! Middle kiosk long queues as not all tills were open but staff seemed to know what they were doing
 


BN9 BHA

BN9 BHA

DOCKERS
NSC Patron
Jul 14, 2013
21,550
Newhaven
warlingham seagull said:
WSU north kiosk advertised kronenbourg but didn't have it. Middle kiosk didn't advertise it but did have it! Middle kiosk long queues as not all tills were open but staff seemed to know what they were doing
Click to expand...

Don't think the north kiosk in WSU has ever sold Kronenbourg, but the middle one has.
 


B

Billy the Fish

Technocrat
Oct 18, 2005
17,498
Haywards Heath
Herr Tubthumper said:
I just don't get why it's not easy though. Why is selling a handful of items at dates and times you know weeks, if not months, in advance so difficult? I can only guess that it's short-sightedness in paying minimum wage which prohibits them employing proper "event" bar and catering staff?
Click to expand...

I guess what I should've said was cost effective.

There's so many variables in this that it's impossible to make an informed comment without knowing the costs of experienced event staff vs agency staff and how much difference it makes to their bottom line.

4ish hours at the Amex on a Friday night must be at the bottom end of what you can earn as a caterer, I bet it's difficult to even get enough staff on a Friday night let alone experienced ones. Also the predicted travel chaos wouldn't have helped.
The saving grace for the Amex is uni students who can stroll over from the halls for a few hours and earn some easy pocket money, but they're not there at this time of year.
 


Tom Hark Preston Park

Tom Hark Preston Park

Will Post For Cash
Jul 6, 2003
70,188
Billy the Fish said:
I guess what I should've said was cost effective.

There's so many variables in this that it's impossible to make an informed comment without knowing the costs of experienced event staff vs agency staff and how much difference it makes to their bottom line.

4ish hours at the Amex on a Friday night must be at the bottom end of what you can earn as a caterer, I bet it's difficult to even get enough staff on a Friday night let alone experienced ones. Also the predicted travel chaos wouldn't have helped.
The saving grace for the Amex is uni students who can stroll over from the halls for a few hours and earn some easy pocket money, but they're not there at this time of year.
Click to expand...

Seems to me that the club and the caterers in tandem should set themselves a simple goal / 'mission statement' of being able to enable every person who wishes to spend some money on catering in the stadium to do so. Currently they must miss out on up to 90% of the potential spend. Nobody in WSU should EVER have to spend 40 minutes queueing for a pie and a pint before the game, as was reported yesterday. That's a massive corporate failure. That money is gone forever. If the club can't cater for 12K WSU catering punters before the game inside the stadium, then they should be catering for them outside the stadium by way of multiple outlets and a staggered arrival time. It truly, madly, deeply isn't that difficult. Sake!
 






Mr Putdown

Mr Putdown

Well-known member
Jan 26, 2004
2,899
Christchurch
Guinness Boy said:
Arrived in the WSU South Her: Yes? (in thick accent)
Me: Can I have two steak pies, a bottle of water and a pint of Harvey's please?
Her: What?
Me: Harvey's.. H-A-R-V-E-Y-S.
Click to expand...

Out of interest, when she said "what"?, why did you spell out the last item you ordered rather than the first? ???

Probably more to the point, what was Guiness Boy doing even ordering Harvey's?

Fish.
 


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