fosters headband
Well-known member
That's gone and they only have a 1 hour mobile bank a week there now
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[Finance] Internet Banking
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That's gone and they only have a 1 hour mobile bank a week there now
chimneys
Well-known member
- Jun 11, 2007
- 3,588
Two words- First Direct!!
Best customer service time after time. And not a branch in sight (albeit obviously part of HSBC).
Absolutely correct. Even 3 years ago any case that went to the Ombudsman cost a bank £600 regardless of the outcome. They desperately don't want cases referred.
The culture that seems to say 'let's pay' rather than 'let's fix' is symptomatic of the layers of ineptitude ... years of inside experience trying to break through that with virtually zero success
Thunder Bolt
Silly old bat
Funnily enough Metro Bank are opening branches which are open 7 days a week. I've no idea if they are any good.
Of course internet banking is quick and is the best option a lot of the time but if I have the time I pop into my branch. You'd be amazed how much kinder and how much preferred service you get if they know your face. Nobody ever hassles me to go online when I go into my branch. Love it. It's important in these times of faceless transactions to keep it personal as and when you can.
Sneaky ... look at the branch locator and it's there. Look further and see it's only 1 hour a week. Seems rather pointless
DumLum
Well-known member
They probably don't have a choice.
It's a nightmare for small businesses who pay big charges to have a bank account. I don't believe the internet can give them the change they require for their till's float yet.
Funnily enough I had cause to use telephone banking yesterday after getting nowhere with the Natwest online support centre. I started making calls at approx 11am and I think I finally had a resolution at about 16:30, well half a resolution, still awaiting another half of a refund. If i'd popped across to the bank it would probably have been sorted in about 5 mins.
What service do you need?
On both a personal and business banking level, I can't recall the last time I needed any form of service that could be supplied at different levels. It must be many years.
That is the point, I don't need any service that can't be provided online but I like to go into my branch if I have the time. The odd money transfer, paying some cash in etc.
Sorry, my point was this bit: "how much preferred service you get if they know your face".
I can't think of any service I've had or needed which could have been "preferred" in some way.
An example. On one of my accounts that I had neglected for a while (totally my own fault) I hadn't realised that some charges had been applied and were accruing. I overhauled my paperwork one day, clocked the state of the account, rang up and got no quarter at all, pay up. Which was fair enough. I popped along to the bank, spoke to the manager who waived all the charges and closed the unused account for me there and then. Because I'd seen him mst weeks since moving here. Nice guy. Staff in branch have a lot more authority than most people realise.
- May 8, 2018
- 9,192
+1
Been with them 18 years
Uk call centre
Seamless
Sent from my iPhone using Tapatalk
Are HSBC expensive for small businesses?
My experience is that their bank charges are minuscule.
Same here. Been with them since their start in the mid-90's, with just telephone banking originally. I haven't had one problem with FD in all that time, there's seldom a queue if you need to call, all British call centres where you can fully undertstand their operative's diction and you can use HSBC branches if need be.
In my local branch there is tea and coffee and fresh water you can help yourself to, the staff know the customers and it's not a bad experience at all. Okay, I wouldn't want to spend too much time in their but as banks go, it's friendly. Also good for the charity shops to deposit all their change. Can't do that online.
btnbelle
New member
- Apr 26, 2017
- 1,438
And voice recognition, so no going through security.
Quick easy and effortless. Always lovely staff.
I use online too.
Shropshire Seagull
Well-known member
Why on earth would you request HMRC pay you by cheque? Both Mrs SS and I have to do Self Assessments each year and nearly always one of us has overpaid tax - we provide our bank sort-code and account and the money gets paid in via the [same-day] faster payments method. Getting to a branch to pay a cheque in is a bit old fashioned these days and mostly avoidable [plus delay in funds actually being credited/cleared into your account too]
giveusfalmerplease
Well-known member
Also, its a lot harder for them to fob you off with "someone will call you back" (and never does) face to face. Once you have physical contact with a human you have someone to "blame"
