GAZTASTIC
Member
My daughter bought her first property a year ago, a ground floor flat in Brighton for which she pays a very high rate of maintenance charge. There is a maisonette flat above which is occupied by a tenant of BHCC.
We are now in the third week of water pouring into her flat from the flat above which is extensively damaging her bathroom . She of course reported this to the managing agents, Ellmans, as well as the woman above. One response from Ellmans on 4th April was to hold tight as a plumber was scheduled to visit on 18th April, although as of yesterday it appears it is a central heating engineer (!) who is visiting. Ellmans say they cannot enter the flat above without permission, which does not appear to be forthcoming. My daughter contacted BHCC, Temporary Accomodation repairs, and a workman turned up with a caretakers key, inspected the flat and reported a leak from an inlet pipe which needed a plumber. This was reported to Ellmans who now state that a surveyor will be sent to inspect the roof (yes seriously), which will no doubt be recharged through the maintenance charge.
Two questions:-
1) What reasonable action can be taken where access is necessary to the flat above?
2) Is there anything Ellmans should be doing? Who can they be reported to for being completely and utterly useless when they have bothered to respond?
In the meanwhile water is getting ever closer to the electrics/lights. We value our daughter's wellbeing.
We are now in the third week of water pouring into her flat from the flat above which is extensively damaging her bathroom . She of course reported this to the managing agents, Ellmans, as well as the woman above. One response from Ellmans on 4th April was to hold tight as a plumber was scheduled to visit on 18th April, although as of yesterday it appears it is a central heating engineer (!) who is visiting. Ellmans say they cannot enter the flat above without permission, which does not appear to be forthcoming. My daughter contacted BHCC, Temporary Accomodation repairs, and a workman turned up with a caretakers key, inspected the flat and reported a leak from an inlet pipe which needed a plumber. This was reported to Ellmans who now state that a surveyor will be sent to inspect the roof (yes seriously), which will no doubt be recharged through the maintenance charge.
Two questions:-
1) What reasonable action can be taken where access is necessary to the flat above?
2) Is there anything Ellmans should be doing? Who can they be reported to for being completely and utterly useless when they have bothered to respond?
In the meanwhile water is getting ever closer to the electrics/lights. We value our daughter's wellbeing.
