Got something to say or just want fewer pesky ads? Join us... 😊

Register Log in

[News] "You and your wife will be in jail and your kids will be taken away from you."



beorhthelm

beorhthelm

A. Virgo, Football Genius
Jul 21, 2003
35,313
hans kraay fan club said:
This is the bit I don't understand - pay sensible compensation (which will cost way, way less than the value of the adverse publicity, the likes of United have cost themselves) and they'll get takers every time.
Click to expand...

this, the US airlines seem to be taking a heavy handed approach to what could be dealt with perfectly civil manner. i mean in this case you could even see technically Delta have a point, going by Bozza's follow up post. rather than an inducement, they threaten incarceration.
 




A

Arthritic Toe

Well-known member
Nov 25, 2005
2,400
Swindon
Foolg said:
Exactly.

I flew with United to the states in February to Boston. At the departure lounge they announced the flight was overbooked, and offered people £600 to get another flight (likely to be later that day).

I was overseeing a group so couldn't change flights, but both myself and 4 other staff members agreed we would've been very tempted had we not had the responsibility of 50 kids.
Click to expand...

I thought this was the standard practice. Then if no one takes the offer, they keep upping it until someone does. Had one of these on an Easy jet flight a couple of years back - we didn't take it but someone else did. Funny thing was, it turned out to be the last flight before that Icelandic volcano went off - whoever took the offer would've been stuck for a week.
 


G

Gwylan

Well-known member
Jul 5, 2003
31,341
Uffern
Foolg said:
I was overseeing a group so couldn't change flights, but both myself and 4 other staff members agreed we would've been very tempted had we not had the responsibility of 50 kids.
Click to expand...

What would have been interesting is if the airline had done what United had done and drawn lots to chuck someone off. If it had been you or one of your colleagues, you would have to have travelled one short (and aren't there regulations about that?)
 


The Clamp

The Clamp

Well-known member
NSC Patron
Jan 11, 2016
24,539
West is BEST
I was appalled reading this. I hope they sue them out of business.
 


K

Kinky Gerbil

Im The Scatman
NSC Patron
Jul 16, 2003
57,910
hassocks
Albion in the north said:
I can see the airlines point but as others have said, how did he get through security and ticket check? And the threats to take his kids away etc were so out of order. Delta certainly need lessons in customer service.
Click to expand...


I'm not a security expert, but it may have been the infant not actually having a seat so therefore the security assumed he would not have a boarding card?

Airline was wrong in how they approached it, but as soon as the 18 year old didn't check in the seat would have been released.
 




Tom Hark Preston Park

Tom Hark Preston Park

Will Post For Cash
Jul 6, 2003
70,221
It really needs some kind of generic caution for such occasions that customers can read out to over-officious jobsworths abusing their power. Something along the lines of: “You do not have to say anything. But it may harm your defence if you do not mention when questioned something which you later rely on in a civil court. Anything you do say may be given in evidence on social media.”
 


Megazone

Megazone

On his last warning
Jan 28, 2015
8,679
Northern Hemisphere.
Personally, I'd have just complied to save all the added stress. I'm sure this is just water off a ducks back for Delta. I feel sorry for the parents as they were treated like crap, but that's what you expect these days from any money rich company/ airliner.
 


S

sant andreu

Active member
Dec 18, 2011
234
Megazone said:
Personally, I'd have just complied to save all the added stress. I'm sure this is just water off a ducks back for Delta. I feel sorry for the parents as they were treated like crap, but that's what you expect these days from any money rich company/ airliner.
Click to expand...

The thing is, he did say he'd comply, towards the end he says "okay so what if we just have the infant on our lap", but the barstrd airline says he and his family are getting kicked off whatever happens. :down:
 




R

ROSM

Well-known member
Dec 26, 2005
6,218
Just far enough away from LDC
I see that delta are now saying they have reached out to the family. Didn't United reach out just after they'd forcibly dragged off?
 








Badger

Badger

NOT the Honey Badger
NSC Patron
May 8, 2007
12,783
Toronto
Hiney said:
They should be heavily fined.

For using the phrase 'Reached out to'

Ridiculous.
Click to expand...

:lolol: That's by FAR their most serious offence.

I've used many different airlines around the World, and the ones in the US are the worst by MILES. The staff are always rude, and they really couldn't care less about customers. I think they just consider them as buses in the air, and provide the appropriate customer service. Delta* are the only airline I've known to fail to put my luggage on a plane (I had a 5 hour layover in Atlanta, they had plenty of time to get it there). I'm sure they try and make their planes look as depressing as possible inside too.

Don't get me started on US airports...




*DELTA = Don't Expect Luggage To Arrive
 


Westdene Seagull

Westdene Seagull

aka Cap'n Carl Firecrotch
NSC Patron
Oct 27, 2003
21,027
The arse end of Hangleton
Hiney said:
They should be heavily fined.

For using the phrase 'Reached out to'

Ridiculous.
Click to expand...

Try working for a Cisco partner as I did until recently - wanted to punch every sales person in the face because they used it constantly !!!! What's wrong with the word contacted / contact ??
 










P

PeterOut

Well-known member
Aug 16, 2016
1,238
Maybe there is a bit more to this?
If husband, wife and two kids originally book 3 seats (youngest to sit on lap) - then oldest kid flies ahead on a different plane - then from the airline perspective, the oldest kid is a no-show and there is a spare seat that they can put a fare-paying passenger into?
Parents now decide that they want to place youngest child in older child's seat. Airline says that seat is for a no-show, we want to use it for another passenger.
Not for one moment do I support the way in which the airline staff dealt with the situation - quite the opposite - but maybe this is how / why the situation started. Just two entirely different perspectives on exactly the same situation.
Not that my missus and I have ever had different perspectives on the same situation, you understand :whistle:
 


K

Kinky Gerbil

Im The Scatman
NSC Patron
Jul 16, 2003
57,910
hassocks
PeterOut said:
Maybe there is a bit more to this?
If husband, wife and two kids originally book 3 seats (youngest to sit on lap) - then oldest kid flies ahead on a different plane - then from the airline perspective, the oldest kid is a no-show and there is a spare seat that they can put a fare-paying passenger into?
Parents now decide that they want to place youngest child in older child's seat. Airline says that seat is for a no-show, we want to use it for another passenger.
Not for one moment do I support the way in which the airline staff dealt with the situation - quite the opposite - but maybe this is how / why the situation started. Just two entirely different perspectives on exactly the same situation.
Not that my missus and I have ever had different perspectives on the same situation, you understand :whistle:
Click to expand...

That's how I see it, the airline has done nothing wrong from that side of things - the seat would have been released for resale.

Not an issue if no one else buys the seat/standby staff.

It's not over selling as that seat would have been free.
 




N

NooBHA

Well-known member
Jan 13, 2015
8,584
Everything smacks to me as though the customer is in the right on this one but here's where ''legal eagle'' in me comes into play. The mobile phone is strategically placed so that the guy is clearly filmed throughout the verbal altercation. It sort of smacks to me as PFL (Prepared For Litigation).

Something makes me think he knew he would be in the right but maybe he expected there to be an issue. Either way, he is now in for a winfall through the American Courts where everybody sues everybody.

I hate that culture and the UK is fast following suit in similar matters.
 


Thunder Bolt

Thunder Bolt

Silly old bat
Aug 18, 2009
65,519
Beside the seaside, beside the sea
PeterOut said:
Maybe there is a bit more to this?
If husband, wife and two kids originally book 3 seats (youngest to sit on lap) - then oldest kid flies ahead on a different plane - then from the airline perspective, the oldest kid is a no-show and there is a spare seat that they can put a fare-paying passenger into?
Parents now decide that they want to place youngest child in older child's seat. Airline says that seat is for a no-show, we want to use it for another passenger.
Not for one moment do I support the way in which the airline staff dealt with the situation - quite the opposite - but maybe this is how / why the situation started. Just two entirely different perspectives on exactly the same situation.
Not that my missus and I have ever had different perspectives on the same situation, you understand :whistle:
Click to expand...

Kinky Gerbils said:
That's how I see it, the airline has done nothing wrong from that side of things - the seat would have been released for resale.

Not an issue if no one else buys the seat/standby staff.

It's not over selling as that seat would have been free.
Click to expand...

But the toddler would have been checked in for that seat, with the ticket and a boarding pass issued. I can understand it if the airline said the seat couldn't be used before boarding.
 


You must log in or register to reply here.

Share this page

Albion and Premier League latest from Sky Sports


Top
Link Here