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  1. #1
    One Step Beyond Lankyseagull's Avatar
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    Advice needed - non-provision of services


    0 Not allowed!
    At the beginning of the month, my wife & I held a Birthday Party for our two boys who turned 2 & 4.

    In the lead up to the party, my wife undertook all the planning & organising to make sure that everything was in place.

    As part of this, we decided to hire a balloon modeller. With typical meticulous research, my wife found a lady who fitted the bill and confirmed that she was available on the date. To secure the booking we paid a deposit of £50, with the balance to be paid the week before the party. The deposit was paid at the end of April.

    In May and June my wife texted the balloon modeller to establish that she had received the deposit and had our booking in her diary. We received no replies.

    Then, a week before the party, we received a text out of the blue stating that she could no longer fulfill our booking. No reason was given, no mention of refunding of the deposit and no apology.

    With my wife wanting everything to be perfect, this was extremely upsetting for her and she spent anxious hours trying to find another balloon modeller and fortunately we managed to secure a replacement who was fantastic with the children.

    Having had the party, we have again tried to contact our original balloon lady to have our deposit returned to be met by a deafening silence.

    If we had cancelled our booking, I would not expect our deposit to be refunded, however as the cancellation was her decision, I do expect to have it returned.

    Has anyone else been in a similar situation and if so, how did you go about getting your money back? At the moment I am thinking about writing a letter, but would need to make the correct legal references e.g. consumer act or similar - can anyone point me in the right direction for a suitable template or wording?

    Thanks in advance for any help that can help me get my money back!

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    • #2
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      3 Not allowed!
      Quote Originally Posted by Lankyseagull View Post
      This quote is hidden because you are ignoring this member. Show Quote
      At the beginning of the month, my wife & I held a Birthday Party for our two boys who turned 2 & 4.

      In the lead up to the party, my wife undertook all the planning & organising to make sure that everything was in place.

      As part of this, we decided to hire a balloon modeller. With typical meticulous research, my wife found a lady who fitted the bill and confirmed that she was available on the date. To secure the booking we paid a deposit of £50, with the balance to be paid the week before the party. The deposit was paid at the end of April.

      In May and June my wife texted the balloon modeller to establish that she had received the deposit and had our booking in her diary. We received no replies.

      Then, a week before the party, we received a text out of the blue stating that she could no longer fulfill our booking. No reason was given, no mention of refunding of the deposit and no apology.

      With my wife wanting everything to be perfect, this was extremely upsetting for her and she spent anxious hours trying to find another balloon modeller and fortunately we managed to secure a replacement who was fantastic with the children.

      Having had the party, we have again tried to contact our original balloon lady to have our deposit returned to be met by a deafening silence.

      If we had cancelled our booking, I would not expect our deposit to be refunded, however as the cancellation was her decision, I do expect to have it returned.

      Has anyone else been in a similar situation and if so, how did you go about getting your money back? At the moment I am thinking about writing a letter, but would need to make the correct legal references e.g. consumer act or similar - can anyone point me in the right direction for a suitable template or wording?

      Thanks in advance for any help that can help me get my money back!
      You don't really need any legal references, you need to write a letter stating the terms of your agreement i.e. refundable deposit on her cancellation, clearly set out when she notified you of cancelling, date of the party, then give your bank details and address and request payment within a reasonable period of time, say 14 days. State that if payment is not received within that time, you will make a claim via the Small Claims Court (an online application you can make yourself) and the fees for that will be added to the claim.
    • #3

      0 Not allowed!
      Quote Originally Posted by Lankyseagull View Post
      This quote is hidden because you are ignoring this member. Show Quote
      At the beginning of the month, my wife & I held a Birthday Party for our two boys who turned 2 & 4.

      In the lead up to the party, my wife undertook all the planning & organising to make sure that everything was in place.

      As part of this, we decided to hire a balloon modeller. With typical meticulous research, my wife found a lady who fitted the bill and confirmed that she was available on the date. To secure the booking we paid a deposit of £50, with the balance to be paid the week before the party. The deposit was paid at the end of April.

      In May and June my wife texted the balloon modeller to establish that she had received the deposit and had our booking in her diary. We received no replies.

      Then, a week before the party, we received a text out of the blue stating that she could no longer fulfill our booking. No reason was given, no mention of refunding of the deposit and no apology.

      With my wife wanting everything to be perfect, this was extremely upsetting for her and she spent anxious hours trying to find another balloon modeller and fortunately we managed to secure a replacement who was fantastic with the children.

      Having had the party, we have again tried to contact our original balloon lady to have our deposit returned to be met by a deafening silence.

      If we had cancelled our booking, I would not expect our deposit to be refunded, however as the cancellation was her decision, I do expect to have it returned.

      Has anyone else been in a similar situation and if so, how did you go about getting your money back? At the moment I am thinking about writing a letter, but would need to make the correct legal references e.g. consumer act or similar - can anyone point me in the right direction for a suitable template or wording?

      Thanks in advance for any help that can help me get my money back!
      As mentioned try to resolve through letters and if you get nowhere finally send a 'Letter before claim ' if still no response issue the claim , have a read of this

      https://www.judiciary.uk/wp-content/...+web+FINAL.pdf
    • #4
      NOT the Honey Badger Badger's Avatar
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      3 Not allowed!
      There's going to be an Ernest thread on this, isn't there?
      Abso-bloody-exactly
    • #5
      Members Stat Brother's Avatar
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      1 Not allowed!
      Quote Originally Posted by Badger View Post
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      There's going to be an Ernest thread on this, isn't there?
      That depends on whether his nephew Janice was invited.
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    • #6
      Members studio150's Avatar
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      1 Not allowed!
      Is it just me, but would the alarm bells not have gone off in May and June given the silence in not confirmed that the deposit had been received and the booking was in the diary.

      Anyway, hope you get the deposit back
      Joint winner NSC Predictor League 2017/18
    • #7
      Everything Must Change Beach Hut's Avatar
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      1 Not allowed!
      Quote Originally Posted by Badger View Post
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      There's going to be an Ernest thread on this, isn't there?
      I can see gender-neutral Tristram getting a mention
      I surrender all control
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      Lies in wait at the heart of me - the Albion of course !
    • #8
      Members maltaseagull's Avatar
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      1 Not allowed!
      Quote Originally Posted by Lankyseagull View Post
      This quote is hidden because you are ignoring this member. Show Quote
      At the beginning of the month, my wife & I held a Birthday Party for our two boys who turned 2 & 4.

      In the lead up to the party, my wife undertook all the planning & organising to make sure that everything was in place.

      As part of this, we decided to hire a balloon modeller. With typical meticulous research, my wife found a lady who fitted the bill and confirmed that she was available on the date. To secure the booking we paid a deposit of £50, with the balance to be paid the week before the party. The deposit was paid at the end of April.

      In May and June my wife texted the balloon modeller to establish that she had received the deposit and had our booking in her diary. We received no replies.

      Then, a week before the party, we received a text out of the blue stating that she could no longer fulfill our booking. No reason was given, no mention of refunding of the deposit and no apology.

      With my wife wanting everything to be perfect, this was extremely upsetting for her and she spent anxious hours trying to find another balloon modeller and fortunately we managed to secure a replacement who was fantastic with the children.

      Having had the party, we have again tried to contact our original balloon lady to have our deposit returned to be met by a deafening silence.

      If we had cancelled our booking, I would not expect our deposit to be refunded, however as the cancellation was her decision, I do expect to have it returned.

      Has anyone else been in a similar situation and if so, how did you go about getting your money back? At the moment I am thinking about writing a letter, but would need to make the correct legal references e.g. consumer act or similar - can anyone point me in the right direction for a suitable template or wording?

      Thanks in advance for any help that can help me get my money back!
      How did you pay?
      If by card, your issuer should be able to chargeback for you.
      They will need evidence of communication between you and the seller.
      My definition of an intellectual is someone who can listen to the William Tell Overture without thinking of the Lone Ranger.

      My definition of a sad git is any Palarse fan who has posted more than 100 times on NSC.
    • #9
      Kandidate tip top's Avatar
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      9 Not allowed!
      Take legal advice or it could blow up in your face.
      there are old pilots and there are bold pilots........... but there are no old bold pilots
    • #10
      Test your smoke alarm Bry Nylon's Avatar
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      19 Not allowed!
      Quote Originally Posted by Lankyseagull View Post
      This quote is hidden because you are ignoring this member. Show Quote
      Has anyone else been in a similar situation and if so, how did you go about getting your money back?
      My advice? Be very sure of your facts.

      I once got into a financial dispute with a balloon modeller and when it finally went to court she made a monkey out of me.

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