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  1. #21
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    1 Not allowed!
    Quote Originally Posted by seagulls4ever View Post
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    Obviously unsolicited spam calls are a tactic you employ in your printing business.
    Its not unsolicited though is it? As you are a customer
    900k people in Bromley & Croydon, almost double pop of Manchester. Bigger than Norwich & Ipswich. Fickle fans in terms of attendance, cup games increased attendance do not help.
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    • #22
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      0 Not allowed!
      I swear I've been getting an increase in spam mail and phishing scams over the last few months. Whether they claim to represent HMRC or Amazon or PayPal or banks that I've never used... it is a minefield for elderly and more vulnerable people who can get roped in easily. If only tracking down and enforcing punishments were stricter.
    • #23

      0 Not allowed!
      On the reverse of your payment card is the banks number, only ever use that one if you get one of these phishing text/email asking you to call
    • #24

      0 Not allowed!
      Quote Originally Posted by kingcole View Post
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      Some people are too precious. If I ordered something 8 months ago and the first contact I had was now I would hardly be concerend. Where does one draw the line to good customer service / follow up to being unwanted spam (of which there is far too much, but this is hardly an example)
      Hope you aren't involved in any marketing for your business as this attitude might prove a tad expensive soon.

      https://ico.org.uk/for-organisations...w-of-the-gdpr/
      RICHARD SWIVELLER, a good-hearted, though somewhat queer young man
    • #25
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      2 Not allowed!
      Quote Originally Posted by Dick Swiveller View Post
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      Hope you aren't involved in any marketing for your business as this attitude might prove a tad expensive soon.

      https://ico.org.uk/for-organisations...w-of-the-gdpr/
      I've worked in data for a very long time and convictions for breaches are very few and far between. Even long time repeat offenders seem to usually get away with a slap on the wrist.

      Also its also a lot rarer than you'd think for a breach to actually occur. The company I worked for sold both B2C and B2B data but you'd tend to find it was the consumer market that had the disgusted of Tunbridge Wells types. We'd have a complaint pretty much every week. Some were nice and simply said please don't contact me ever again and in those instances we'd simply blacklist the contact and their data was never sold again. Other weren't so nice, we had one chap who said he'd come to our offices and murder all of us at our desks (cracking thing to document in an email!). We had a lot of people threaten to sue us, when asked what for they never could give an answer. All of our data was fully opted in if the consumer didn't know they'd opted in to something then that wasn't our fault or against the law.

      In 10 years we had one complaint upheld by the DMA and that was a human error. Which was excepted by them and all that happened was we were told to improve our processes to ensure it didn't happen again.
    • #26
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      0 Not allowed!
      Quote Originally Posted by Springal View Post
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      Its not unsolicited though is it? As you are a customer
      Erm, it is unsolicited if you haven't asked for it i.e. given permission for a company to call you for marketing purposes. I always opt-out of marketing when I sign up for anything. They may have hidden the procedure to opt-out away somewhere during sign-up, or I may have just missed it. Alternatively, they might not have mentioned it and just decided to call some previous customers. The reason I would have given them my number was for the purposes of the order itself, in case they needed to contact me in relation to it, not so that they could call me up many months later and try and sell more craft beer.

      I don't like companies calling me trying to flog me stuff unless I have given my explicit permission for them to do so. Sorry about that.
    • #27
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      0 Not allowed!
      Quote Originally Posted by Arthur View Post
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      I've worked in data for a very long time and convictions for breaches are very few and far between. Even long time repeat offenders seem to usually get away with a slap on the wrist.

      Also its also a lot rarer than you'd think for a breach to actually occur. The company I worked for sold both B2C and B2B data but you'd tend to find it was the consumer market that had the disgusted of Tunbridge Wells types. We'd have a complaint pretty much every week. Some were nice and simply said please don't contact me ever again and in those instances we'd simply blacklist the contact and their data was never sold again. Other weren't so nice, we had one chap who said he'd come to our offices and murder all of us at our desks (cracking thing to document in an email!). We had a lot of people threaten to sue us, when asked what for they never could give an answer. All of our data was fully opted in if the consumer didn't know they'd opted in to something then that wasn't our fault or against the law.

      In 10 years we had one complaint upheld by the DMA and that was a human error. Which was excepted by them and all that happened was we were told to improve our processes to ensure it didn't happen again.
      There does seem to be a crackdown on nuisance calls recently:

      http://www.bbc.co.uk/news/technology-39877362

      https://www.gov.uk/government/news/g...ce-call-crooks

      People don't like it. You might be able to legally justify selling people's data on the basis that the customer didn't know they were opted-in - but it doesn't make it morally right does right? The mass selling people's data between companies is just wrong - you'd expect the number of people to willingly agree to that to be minimal.

      As a student I worked in an outbound call centre for a very well known brand that hid the opt-in for marketing services for products distinct from those that were originally signed up for in their terms and conditions. Obviously lots of people said they had never signed up for it. No point in trying to get one over them and prove them wrong (as a lot of people did); I would simply offer to remove them from the marketing preferences immediately and apologise for the inconvenience - that way each call always ended on a positive note, with both sides content. Each month we had a fresh data-set, and by the end of the month you would get through to very few people as they were simply ignoring the calls. The team leaders of the same company also encouraged us to mislead people as to the monthly cost of what we were selling - something I always refused to do.
    • #28
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      0 Not allowed!
      Quote Originally Posted by Igzilla View Post
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      Long and the short is that it is incredibly easy for scammers and spoofers to hoodwink the banks and loan companies as the checks they make are woefully inadequate. If they can be conned so easily, it's easy for joe public to be ripped off.
      Couple of years ago, I saw a 2.5k payment on a online statement, showing as gone from my barclays account, and immediately queried it with them.
      It seems someone managed to sign for a direct debit at a car sales place near heathrow, and just with the knowledge of my account number, sort code, and signature, could buy a car.
      It got cancelled and refunded, but when i saw copy of the signature, it was really poor compared to my own.
      Kicka 1: Barclays even said, 'yes we'd already declined it once as the first time it looked even worse..'
      Kicka 2: i didnt have enough in account to cover the debit/agreed overdraft amount; why would they even approve it, 2nd time around..?
      I Know What I Like, And I Like What I See..
      It's All Blue And White....!
    • #29
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      0 Not allowed!
      Quote Originally Posted by Arthur View Post
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      I've worked in data for a very long time and convictions for breaches are very few and far between. Even long time repeat offenders seem to usually get away with a slap on the wrist.

      Also its also a lot rarer than you'd think for a breach to actually occur. The company I worked for sold both B2C and B2B data but you'd tend to find it was the consumer market that had the disgusted of Tunbridge Wells types. We'd have a complaint pretty much every week. Some were nice and simply said please don't contact me ever again and in those instances we'd simply blacklist the contact and their data was never sold again. Other weren't so nice, we had one chap who said he'd come to our offices and murder all of us at our desks (cracking thing to document in an email!). We had a lot of people threaten to sue us, when asked what for they never could give an answer. All of our data was fully opted in if the consumer didn't know they'd opted in to something then that wasn't our fault or against the law.

      In 10 years we had one complaint upheld by the DMA and that was a human error. Which was excepted by them and all that happened was we were told to improve our processes to ensure it didn't happen again.
      Correct - good post
      Need a dialler at all? Free trial its mint
      I wonder which contact/call centre you worked with bet I have too
    • #30
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      1 Not allowed!
      Quote Originally Posted by seagulls4ever View Post
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      People don't like it. You might be able to legally justify selling people's data on the basis that the customer didn't know they were opted-in - but it doesn't make it morally right does right? The mass selling people's data between companies is just wrong - you'd expect the number of people to willingly agree to that to be minimal.
      I get people don't like it. I don't. Which is why my home and mobile number are both on TPS. Any marketer worth their salt will screen any telephone data against the file. It's a legal requirement.

      I certainly wouldn't be fussed about a company I've bought from in the past contacting me though when I'd given them my number in the first place. I think you need to buy some more of their beer and chill out a bit.

      When did morals ever come in to the business world? Is it morally right that the football club charges you 50 for a replica shirt that was made by an 8 year old for less than a quid? If people give out their personal information to companies and don't read the T&Cs then quite frankly they only have themselves to blame IMO.

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