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Seagulls tv



Javeaseagull

Javeaseagull

Well-known member
Feb 22, 2014
2,499
Just received an email from EFL Digital to assure me that everything is now fine and apologising for the poor service. They assure me I can access it from all regions and it was their fault for not being able to before.
Thing is, do I trust them? My subscription expired on the 17th August and I can watch 3 o’clock kickoffs as I live in Spain.
Think I’ll keep an eye on this thread before committing.
 




J

:J)

Active member
Jul 7, 2003
621
Brighton
Just received the same email. I no longer subscribe - so maybe they're sending this out to all current / ex-subscribers?

Dear :J),

Thank you for subscribing to Seagulls TV.

As the club's streaming and online TV provider, we appreciate that for some subscribers the service may not been up to the standard expected - and for that we would like to apologise.

We are aware that there have been some teething problems - and we are very sorry for the frustrations these may have caused.

We can confirm, that going forward we have removed the regional restrictions which caused issues for a small number of subscribers.

This was a mistake on our behalf, and we now have rectified the issue and subscribers should be able to enjoy the full service anywhere in the world.

Please also be aware that if you had an Annual Subscription to PlayerHD, this will not automatically renew at the point of your expiry. Please check your subscription to ensure that you have a valid and active package. If your package has expired, you will need to purchase a new Season Pass package to access the same content as before.

If you have had specific issues, which remain unresolved, we would ask you to email ifollow@efl.com.

Thank you for your ongoing support.

Regards
EFL Digital
 


I

Insider

New member
Jul 18, 2003
7,768
Brighton
We haven't advertised the stream for tonight's U23 game (we dare not until it was live) but it is now running and we have it running very well via browser and app... So on the face of it, it should be working fully (as it should have from Dusseldorf).

Please let me know of any issues or if you're able to view it...

Click U23 fixtures, match centre, click 'WATCH LIVE NOW'...

Insider
 


clapham_gull

clapham_gull

Legacy Fan
Aug 20, 2003
25,304
Slightly confused.

No mention of refunds / extension to service.

And the generic match day ifollow email if you want to discuss the issue further :)

Have their staff been briefed ?
 


Mackenzie

Mackenzie

Old Brightonian
Nov 7, 2003
33,535
East Wales
The product doesn't seem to be worth the frustration it causes. I'm not renewing which is a shame as I've been a subscriber since the start of the service.
 




I

Insider

New member
Jul 18, 2003
7,768
Brighton
clapham_gull said:
Slightly confused.

No mention of refunds / extension to service.

And the generic match day ifollow email if you want to discuss the issue further :)

Have their staff been briefed ?
Click to expand...

If you have had issues, and been unable to access streams, and respond to explain this the offer will be made...
 


clapham_gull

clapham_gull

Legacy Fan
Aug 20, 2003
25,304
Insider said:
We haven't advertised the stream for tonight's U23 game (we dare not until it was live) but it is now running and we have it running very well via browser and app... So on the face of it, it should be working fully (as it should have from Dusseldorf).

Please let me know of any issues or if you're able to view it...

Click U23 fixtures, match centre, click 'WATCH LIVE NOW'...

Insider
Click to expand...

Working :amex:

If you have had issues, and been unable to access streams, and respond to explain this the offer will be made...
Click to expand...

Will do and thanks again for all your work on this.
 


























AmexRuislip

AmexRuislip

Trainee Spy 🕵️‍♂️
Feb 2, 2014
33,801
Ruislip
Hereford Gull said:
Gave up with the app on android, Pl only!
Click to expand...

It's crazy.
I login to match centre, press the watch live tab, then it directs me to down load the app on Google Play.
But here's the million dollar question, I already have the app installed.
They keep advising me to clear my cache and anything else that needs emptying.
It's total bollox!
 


I

Insider

New member
Jul 18, 2003
7,768
Brighton
AmexRuislip said:
It's crazy.
I login to match centre, press the watch live tab, then it directs me to down load the app on Google Play.
But here's the million dollar question, I already have the app installed.
They keep advising me to clear my cache and anything else that needs emptying.
It's total bollox!
Click to expand...

You need to click the Seagulls TV option in the app menu, then click the live tab. You will also need to ensure you have entered your details into the app settings.
 




AmexRuislip

AmexRuislip

Trainee Spy 🕵️‍♂️
Feb 2, 2014
33,801
Ruislip
Insider said:
You need to click the Seagulls TV option in the app menu, then click the live tab. You will also need to ensure you have entered your details into the app settings.
Click to expand...

I am doing this, but it directs me to download app, which I already have!
 




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