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Thread: Now TV help

  1. #1
    Members Langley's Avatar
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    Now TV help


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    Yesterday subscribed obviously to watch the Leeds game live,but I was plagued by the picture constantly freezing, which spoiled the game for me, have I done anything wrong ? Went through the correct procedure and paid my £6.99 fee.
    Watching the programme now, it is still doing it but far less frequently. Has anyone else had this, and if so, is there a cure ? Thanks.

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    • #2
      Grey bearded old man
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      It's always been fine for me, icluding yesterday (apart from the result). The only time I had a problem was when I tried to buy a day pass when I was in Spain but it wouldn't let me activate it. I contacted them through the online help bit and they were very helpful, explained that I couldn't use the pass in Spain and immediately refunded my money. I suggest you talk to them online, they should be very helpful
      If history teaches us anything, it is that history teaches us nothing
    • #3

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      Quote Originally Posted by Langley View Post
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      Yesterday subscribed obviously to watch the Leeds game live,but I was plagued by the picture constantly freezing, which spoiled the game for me, have I done anything wrong ? Went through the correct procedure and paid my £6.99 fee.
      Watching the programme now, it is still doing it but far less frequently. Has anyone else had this, and if so, is there a cure ? Thanks.
      Now TV is a streaming service?

      If your kids were downloading, or your phone updating that would eat into the bandwidth.
    • #4
      Moon Man Oxy McFloppie-Tish's Avatar
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      Quote Originally Posted by Langley View Post
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      Yesterday subscribed obviously to watch the Leeds game live,but I was plagued by the picture constantly freezing, which spoiled the game for me, have I done anything wrong ? Went through the correct procedure and paid my £6.99 fee.
      Watching the programme now, it is still doing it but far less frequently. Has anyone else had this, and if so, is there a cure ? Thanks.
      Got a day-pass for the Newcastle game, but had the same problem, as did a few others. No problems with Netflix or Amazon streaming, so it's not my equipment. Not bothered since.
      Was that the intro? I should have been in!
    • #5
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      Same here with the Newcastle game, complained online and got a refund. Which they then immediately took again. Don't know if I can be bothered with trying to get the 6.99 back. NowTV for the entertainment package is great, must be something to do with the live stream. Didn't bother with the Leeds game and watched on a stream instead.
    • #6
      Members Return of the Rev's Avatar
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      Froze once during leeds game(like dunk) fine for other games though
      ĎI donít know what the hellís going on, in the most wonderful way!í
    • #7
      Members swindonseagull's Avatar
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      reboot your wifi.... that might clear it up
      K55 BHA
    • #8
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      Quote Originally Posted by swindonseagull View Post
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      reboot your wifi.... that might clear it up
      That is what google says.
    • #9

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      If you got it through iTunes on an AppleTV you can complain to Apple and they refund you straight away
    • #10
      Members swindonseagull's Avatar
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      Quote Originally Posted by BensGrandad View Post
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      That is what google says.
      Normal first stop for any streaming service
      K55 BHA

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