Stubborn Staff in the Superstore

Stat Brother · Dec 27, 2016

edna krabappel said:
I think you get a full kit on that birthday, along with a couple of Albion gnomes and a holographic car sticker.

Ah that explains why the Reading game has been moved back to my birthday.

In advance #thanksBHA.

Cowfold Seagull · Dec 27, 2016

edna krabappel said:
I think you get a full kit on that birthday, along with a couple of Albion gnomes and a holographic car sticker.

I guess Stannah's are a tad too expensive, bearing in mind the clubs losses.

Hastings gull · Dec 27, 2016

Cowfold Seagull said:
My wife bought me a Nike sweatshirt by mailorder from the club superstore for xmas. Unfortunately after trying it on it wasn't the right size.

So I took it back this morning to swap it for one a size larger. However, although they had plenty on the rail in the required size, when I took it to the check out l was told, 'sorry, no returns on matchdays'.

So despite the fact there was hardly anyone else in the store, and both the returned item and the new item both had the same value, the staff could not, or would not help, saying come back later in the week and we'll do it.

Well that's all well and good if your don't have to work, but miost of us do! It's a shame a liitle common sense couldn't have been applied.

I had the same experience and was not happy. I saw the notices on the doors which talked of exchanging after the 28th and asked the girl on the nearest till whether she really expected me to come back tomorrow doing best part of 80 miles round trip. She replied that the top would be exchanged after the match, which it duly was -by this time, they had probably had several complaints, and decided to relent. Would it not have been better to have organised a corner of the shop near a till to do this, knowing that at this time, there will be such exchanges, and thus placate fans, who had spent good money in the club shop to boost Albion's coffers? NO, instead there was a try-on, so that the staff would not be inconvenienced from making as much dosh as possible. Very poor attitude shown..

Sheebo · Dec 27, 2016

edna krabappel said:
Well it was signed "from all at Brighton & Hove Albion" in the card, which was hand-written.

I'm not suggesting there was any sort of magical, Santa Claus style hand at work here, but as far as I know, nobody I go to games with had organised it. Maybe it was just a case of randomly plucking me off the database as somebody (no doubt one of many!) on the ST holder list who had a birthday last week...but I don't care, as I have a FREE new scarf and a birthday card. Which makes me feel like an excitable ten year old all over again

Wow what a lovely thing to happen.

saafend_seagull · Dec 27, 2016

Cowfold Seagull said:
My wife bought me a Nike sweatshirt by mailorder from the club superstore for xmas. Unfortunately after trying it on it wasn't the right size.

So I took it back this morning to swap it for one a size larger. However, although they had plenty on the rail in the required size, when I took it to the check out l was told, 'sorry, no returns on matchdays'.

So despite the fact there was hardly anyone else in the store, and both the returned item and the new item both had the same value, the staff could not, or would not help, saying come back later in the week and we'll do it.

Well that's all well and good if your don't have to work, but miost of us do! It's a shame a liitle common sense couldn't have been applied.

Did you miss the big sign on the front door ?

Sent from my iPhone using Tapatalk

edna krabappel · Dec 27, 2016

Cowfold Seagull said:
I guess Stannah's are a tad too expensive, bearing in mind the clubs losses.

Indeed. When you need to go upstairs now, you press a button and Paul Rogers comes around to give you a piggy back up to the next floor.

shabba · Dec 27, 2016

I am afraid these sorry stories just about sum the club up, in all aspects from the shop to the ticket office. This is why I and my sons are no longer season ticket holders. Until the club realise it is us doing them a service and not vice versa, it will continue. Still, when The Albion are bottom of the premier league, without a win in ten; playing to a half empty stadium, without the fair weather glory hunters, maybe then they might get it!

nordicgod · Dec 27, 2016

Cowfold Seagull said:
So what does one have to do, to be worthy of a hand delivered to one's seat birthday card and prezzie, one wonders?

It was my boys 16th on the villa game and I had emailed supporter services to see if they could read out a happy birthday at half time, they responded with a form to fill out via email for seat number and other stuff and when we got to the seat there was a bag with a scarf and a birthday card which was a nice touch .

Cowfold Seagull · Dec 27, 2016

edna krabappel said:
Indeed. When you need to go upstairs now, you press a button and Paul Rogers comes around to give you a piggy back up to the next floor.

My God, you lot in Burgess Hill don't realise how easy life can be.

Cowfold Seagull · Dec 27, 2016

nordicgod said:
It was my boys 16th on the villa game and I had emailed supporter services to see if they could read out a happy birthday at half time, they responded with a form to fill out via email for seat number and other stuff and when we got to the seat there was a bag with a scarf and a birthday card which was a nice touch .

Yes deffo. Over and above I'd say.

ROSM · Dec 27, 2016

saafend_seagull said:
Did you miss the big sign on the front door ?

Sent from my iPhone using Tapatalk

A sign on the front door is a bit late once you are there.

My issue was that one member of staff was happy to do the exchange but the manager wasn't. Her attitude of ' there was prior notice on all receipts for pre Xmas purchases' simply wasn't true

Eeyore · Dec 27, 2016

Cowfold Seagull said:
I wish I was allowed to swear on this site . . .

Not with that bus on your avatar. It will taint my image and experience of cordial Englishness. And if you have a contrary tale, do keep wise.

Paul Reids Sock · Dec 27, 2016

Cowfold Seagull said:
My wife bought me a Nike sweatshirt by mailorder from the club superstore for xmas. Unfortunately after trying it on it wasn't the right size.

So I took it back this morning to swap it for one a size larger. However, although they had plenty on the rail in the required size, when I took it to the check out l was told, 'sorry, no returns on matchdays'.

So despite the fact there was hardly anyone else in the store, and both the returned item and the new item both had the same value, the staff could not, or would not help, saying come back later in the week and we'll do it.

Well that's all well and good if your don't have to work, but miost of us do! It's a shame a liitle common sense couldn't have been applied.

I feel your pain. It was the sons birthday today and he had his voucher for a free shirt from Young Seagulls. He has been looking forward to getting his shirt since the start of the season.

Got to the till - sorry you can't get this on a match day you will have to come to the shop on a non match day.... it's 200 mile trip to get to a home game ... sorry sir that's policy. They have taken the voucher and say they will get it in the post which is great but the boy was gutted. It also took a lot of back and forth negotiation.

there are now admin and postal costs because the shirts come in a separate order. Don't get me wrong - it's a free shirt which is amazing and something the club really don't have to do. But Christ they managed to get something so good very very wrong.

We won, we are top and it didn't ruin the boys day so all in all it is fine, just seemed daft.

Cowfold Seagull · Dec 27, 2016

ROSM said:
A sign on the front door is a bit late once you are there.

My issue was that one member of staff was happy to do the exchange but the manager wasn't. Her attitude of ' there was prior notice on all receipts for pre Xmas purchases' simply wasn't true

Quite so. In my case all I wanted to do was a simple swap, one item for another of the same garment, no money changing hands whatsoever.

Surely that would be done more quickly than someone just wanting to pay for a new item?

Like I said, common sense largely seems to be a thing rooted to the past.

Cowfold Seagull · Dec 27, 2016

Brighton Lines said:
Not with that bus on your avatar. It will taint my image and experience of cordial Englishness. And if you have a contrary tale, do keep wise.

Don't worry Lines, I'm a good Christian boy, never cuss or curse. Where does swearing get you anyway?

daveybgtt · Dec 27, 2016

I saw the thread title and was hoping for a video of a staffy in Tesco's being stubborn, maybe refusing to drop the toddler it was currently mauling.

Cowfold Seagull · Dec 27, 2016

daveybgtt said:
I saw the thread title and was hoping for a video of a staffy in Tesco's being stubborn, maybe refusing to drop the toddler it was currently mauling.

Nothing as remotely interesting I'm afraid.

wellquickwoody · Dec 27, 2016

Hastings gull said:
I had the same experience and was not happy. I saw the notices on the doors which talked of exchanging after the 28th and asked the girl on the nearest till whether she really expected me to come back tomorrow doing best part of 80 miles round trip. She replied that the top would be exchanged after the match, which it duly was -by this time, they had probably had several complaints, and decided to relent. Would it not have been better to have organised a corner of the shop near a till to do this, knowing that at this time, there will be such exchanges, and thus placate fans, who had spent good money in the club shop to boost Albion's coffers? NO, instead there was a try-on, so that the staff would not be inconvenienced from making as much dosh as possible. Very poor attitude shown..

Alternatively it would be appropriate that for all of those MOANING about the club requesting that people wait till a non match day to arrange exchanges for goods, that they bear in mind that the club COULD tell them to do one full stop. Goods only legally have to be refunded/exchanged if faulty or not fit for purpose etc etc.. The fact that you or your brother bought the wrong size or colour is not the retailer's problem. First world issue me thinks.

Paul Reids Sock · Dec 27, 2016

nordicgod said:
It was my boys 16th on the villa game and I had emailed supporter services to see if they could read out a happy birthday at half time, they responded with a form to fill out via email for seat number and other stuff and when we got to the seat there was a bag with a scarf and a birthday card which was a nice touch .

Something makes me think that is Tom Gorringe from a Marketing perspective however the shop and 'Customer Services' are dealt with by someone else

Tom is just spectacular and a very clever man at understanding how to market a club, unfortunately the simple elements undermine it.

Please don't think I am just annoyed about my sons shirt - similar happened earlier this season. I missed the young Seagulls £15 ticket offer by 4 minutes and it was very much a case of 'sorry not going to happen'. Should I have called earlier - yes. Did I forget until that day - yes. However a 3 hour delay on the M4 scuppered me and it was 4 minutes!

Chicken Run · Dec 27, 2016

So let me get this straight, children in Syria are dodging bombs tonight, many refugees across the western world are struggling for food and water, Princess Leia has died and the OP is moaning because his top don't fit and he might have to pop back next week? 1st world problems eh!

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