Got something to say or just want fewer pesky ads? Join us... 😊

OT Any TV Repairmen on here?!?!



Worthingite

Sexy Pete... :D
Sep 16, 2011
4,959
Worthing
So I've had my Panasonic 42" lcd TV since last May, and so the guarantee has run out, which is indescribably annoying, as on Friday night it died - having googled the problem it appears that I have a faulty 15V D-board. I have no idea what that is.

I have spoken with the retailer it was bought from, and they require me to get an independent TV repair specialist to come and certify the problem, at which they will arrange for it to be picked up and refunded 80% of its value, which considering it is out of warranty is better than nothing. However the two repair people in Worthing that I've tried want £50 for the privilege of walking through my front door to examine the problem. This seems excessive so I was wondering if the good folk of NSC could either a) verify that price is reasonable or b) point me in the direction of someone cheaper!!!!

Thanks guys
 


Fungus

Well-known member
NSC Patreon
May 21, 2004
7,038
Truro
Just because the guarantee has run out, doesn't mean your not covered. Life expectation for such goods is greater than a year and a bit. Any consumer experts?

PS. You might find TVs are cheaper and have more features now - I know things have moved on since I bought mine 18 months ago!
 


Cowfold Seagull

Fan of the 17 bus
Apr 22, 2009
21,578
Cowfold
Just because the guarantee has run out, doesn't mean your not covered. Life expectation for such goods is greater than a year and a bit. Any consumer experts?

PS. You might find TVs are cheaper and have more features now - I know things have moved on since I bought mine 18 months ago!

Yep, technology has moved on at an alarming rate. Are tv's repairable now in the way that they once were?
 




nwgull

Well-known member
Jul 25, 2003
13,653
Manchester
Are problems with modern tellies still sorted by giving it a firm slap on the top of the box, like the good old days?
 






seagullsovergrimsby

#cpfctinpotclub
Aug 21, 2005
43,690
Crap Town
The 12 month warranty covers any problems within the first year. The Sale Of Goods Act can also be used to back up a claim the merchandise purchased should last longer than 14 months. The contract of sale is between you and the retailer so don't be fobbed off if they try to get you to take the issue up with the manufacturer. If the TV is taken away for repair take a note of the registration number as any make good repair will be undertaken by Panasonic in one of their regional repair centres.
 
Last edited:








deletebeepbeepbeep

Well-known member
May 12, 2009
20,890
Anyone who was unfortunate enough to be watching Casualty on Saturday will know that the solution to that problem was to turn it off and NOT turn it on again.

Oh christ I had completely forgotten that I was subjected to that dirge on Saturday night, that has to be one of the worst things broadcasted on mainstream television.
 


seagullsovergrimsby

#cpfctinpotclub
Aug 21, 2005
43,690
Crap Town
You have a 2 year warranty with the retailer by law, send it back to them.

The SOGA matches or betters the EU directive as your rights are extended to 6 years rather than 2. The onus is on the purchaser to provide an "expert's" opinion that the goods purchased are not of a merchantable quality if the warranty states it is only valid for 12 months. You can get caught in limbo quoting the EU directive if a problem occurs from month 25 onwards.
 






Del Boy

New member
Oct 1, 2004
7,429
However the two repair people in Worthing that I've tried want £50 for the privilege of walking through my front door to examine the problem. This seems excessive

How on earth is this excessive? They have to get to/fro your place, then fault find a problem which is a specialist job they've trained for. It's not like they made any money supplying the equipment. Any trades ie locksmith, TV Ariel, plumber, sparky etc would be a minimum of that!
 


Worthingite

Sexy Pete... :D
Sep 16, 2011
4,959
Worthing
How on earth is this excessive? They have to get to/fro your place, then fault find a problem which is a specialist job they've trained for. It's not like they made any money supplying the equipment. Any trades ie locksmith, TV Ariel, plumber, sparky etc would be a minimum of that!

The issue isn't finding the fault, the fault is already known. Panasonic have a code system that advises you via the amount of flashes on the standby light where the issue is. I know where the fault is, I just need it confirming on a piece of paper. I find it a bit excessive that it would cost £50 to write a one sentence diagnosis on headed notepaper, that's all
 






Del Boy

New member
Oct 1, 2004
7,429
The issue isn't finding the fault, the fault is already known. Panasonic have a code system that advises you via the amount of flashes on the standby light where the issue is. I know where the fault is, I just need it confirming on a piece of paper. I find it a bit excessive that it would cost £50 to write a one sentence diagnosis on headed notepaper, that's all

Unbelievable! You also want a written fault diagnosis. What were you expecting to pay?
 


seagullsovergrimsby

#cpfctinpotclub
Aug 21, 2005
43,690
Crap Town
The issue isn't finding the fault, the fault is already known. Panasonic have a code system that advises you via the amount of flashes on the standby light where the issue is. I know where the fault is, I just need it confirming on a piece of paper. I find it a bit excessive that it would cost £50 to write a one sentence diagnosis on headed notepaper, that's all

The retailer probably knows the TV can diagnose what the fault is unless it was purchased from a high street chain store where the sales assistant will have no practical knowledge. It maybe worth discussing the issue with Consumer Direct.
 


Official Old Man

Uckfield Seagull
Aug 27, 2011
8,486
Brighton
There's lots of talk about how long a TV should last. As this was a Panasonic, thus a known brand, and was probably a lot more money than a Tesco brand, it should last at least 24 plus months.
I'd start with asking for it to be repaired free of charge.
 




wellquickwoody

Many More Voting Years
NSC Patreon
Aug 10, 2007
13,585
Melbourne
One of the things that the EU can be thanked for is introducing a two year warranty on most goods of any substantial value. It is either the retailer or manufacturer who will have to deal with this without expense to yourself, do not be fobbed off.
 


Worthingite

Sexy Pete... :D
Sep 16, 2011
4,959
Worthing
Unbelievable! You also want a written fault diagnosis. What were you expecting to pay?

To write something I already know on a bit of paper? I'd say half that would be reasonable for less than 5 minutes work?
 



Paying the bills

Latest Discussions

Paying the bills

Paying the bills

Paying the bills

Albion and Premier League latest from Sky Sports


Top
Link Here