Please help support NSC by buying from Amazon

Page 1 of 3 123 LastLast
Results 1 to 15 of 42

Thread: Virgin Media, good, bad or indifferent ?

  1. #1
    Registered User
    Join Date
    Jul 2003
    Location
    Kent
    Posts
    27,736

    Virgin Media, good, bad or indifferent ?


    0 Not allowed! Not allowed!
    Opinions wanted please, I'm about to move and will thus be looking for a new Broadband link. As the place I'm moving to already has the Virgin cable connection I am pretty sure I'll go with that. I just wonder if anybody has had much experience with them. I know that as NTL they had problems but are they better now ? I also know that people have very differing experiences of other broadband providers, personally I wouldn't touch BT with a barge pole but other have had no complaints. However as Virgin don't have much to do with BT unlike out ISPs that encourages me all the more.
    First law of NSC, never let the truth get in the way of a good story.


    • North Stand Chat

      advertising
      Join Date: Jul 2003
      Posts: Lots

        

       

  2. #2
    Peace out. Marc1901's Avatar
    Join Date
    Apr 2009
    Location
    The Championship.
    Posts
    6,130

    0 Not allowed! Not allowed!
    Our Virgin broadband was **** so we threatened them to go to SKY, just before we switched over they bettered SKY's offer and now everything is perfect.

  3. #3
    Registered User
    Join Date
    Apr 2010
    Posts
    11

    0 Not allowed! Not allowed!
    I tried to sign up with them a couple of years ago & they were absolutely hopeless.In fact they were so bad I cancelled before I started. Lots of helpful people but useless organisation. Beware

  4. #4
    Registered User papajaff's Avatar
    Join Date
    Aug 2005
    Location
    Brighton
    Posts
    1,272

    0 Not allowed! Not allowed!
    Going back to Sky. Virgin tend to fluctuate what they charge you.

    They're not bad but Sky is much more user friendly.

  5. #5
    Registered User OSRGull's Avatar
    Join Date
    Jan 2011
    Location
    N1A
    Posts
    4,725

    0 Not allowed! Not allowed!
    I have Virgin Media and I don't see why people think it's so bad.
    Oh Sami Sami, Sami Sami Sami Sami Hyypia

  6. #6
    Registered User
    Join Date
    Jul 2003
    Location
    Huddersfield
    Posts
    6,573

    0 Not allowed! Not allowed!
    I used to work for NTL and yes they were shite, however when i moved last time the place already had virgin in - so i weng with them. Signed up and everything on line - over a year later i still have never had to ring them up for anything service near perfect - although it's more expensive than sky.
    Because tonight, I'm a Rock N Roll star!!!!

  7. #7
    Registered User
    Join Date
    May 2011
    Location
    Brighton land
    Posts
    1,302

    0 Not allowed! Not allowed!
    Quote Originally Posted by bhaexpress View Post
    This quote is hidden because you are ignoring this member. Show Quote
    Opinions wanted please, I'm about to move and will thus be looking for a new Broadband link. As the place I'm moving to already has the Virgin cable connection I am pretty sure I'll go with that. I just wonder if anybody has had much experience with them. I know that as NTL they had problems but are they better now ? I also know that people have very differing experiences of other broadband providers, personally I wouldn't touch BT with a barge pole but other have had no complaints. However as Virgin don't have much to do with BT unlike out ISPs that encourages me all the more.
    I have been with virgin & now with sky, both are a nightmare if there is a problem with the system, its luck if you get a good person on the phone, virgin is better for "catch up" as you get a better range of programs, on sky anytime there just seems to be random sky programs & nothing from c4, bbc etc. with virgin you get bbc i player which is good!! for me if you have a choice just go for which one is doing the best deal for all channels & switch after a year or threaten to move to keep getting best deals
    Johnny Crumplin football genius

  8. #8
    Who's Next? The Large One's Avatar
    Join Date
    Jul 2003
    Location
    97.2FM
    Posts
    49,008

    0 Not allowed! Not allowed!
    TV service is OK.
    Broadband is normally pretty good. Can be intermittent but rarely for long.
    Calling them about a problem is purgatory.
    The Albion Roar on Twitter
    I've started writing a blog. It's about cooking

    Brighton supporters are, as well all know, the gnarled, grizzly war veterans of protesting. - WSC Forum

  9. #9
    SWC Seagull Steve's Avatar
    Join Date
    Feb 2011
    Location
    Upper Bevendean
    Posts
    2,843

    0 Not allowed! Not allowed!
    I too have Virgin media and have had since the old NTL days. I have not had a problem with them since they were taken over. The only small thing I would complain about is that the call centres are somewhat foreign, and I am not being racist, but I do find it very hard to understand the person at the other end of the phone. But overall, I'd say I was 99% happy with them. I have my TV, telephone, Broadband and mobile phone with them, hth.
    mi corazón es azul y blanco

    Stand or fall for Sussex by the sea

  10. #10
    Registered User
    Join Date
    Feb 2005
    Location
    Worthing-By-Sea
    Posts
    8,602

    0 Not allowed! Not allowed!
    When it works brilliant, but when it goes tits can take a bit of time on the phone, but usually get a free months credit on the broadband. Can also get 100Mb in a lot of Sussex now

  11. #11
    Registered User
    Join Date
    Jul 2003
    Location
    Kent
    Posts
    27,736

    0 Not allowed! Not allowed!
    I take your comments on board with thanks. I do not have much time for BT especially as I have done a lot of network support for small customers who run businesses using an ADSL line. It's often academic which ISP you use because all of them have to go through BT at some point and BT are all too often the cause of problems. Let's just say that for a communications company their internal communication is just appalling. The peal of Virgin to me is that it's got very little to do with BT which is a big plus. I can get a good deal of TV, telephone and broadband which also appeals. The fact that the lousy service created by NTL seems to have been ironed out also appeals. Given that all ISPs use off shore support you are on a hiding to nothing whoever you use. The one exception is TalkTalk who use call centres in the Philippines and believe me, they talk with American accents and speak very good English. I have to agree with Seagull Steve about the verbal communication issues, it's not racist just a fact that call centres on the Indian subcontinent have a different version of English to that of the Queen.
    First law of NSC, never let the truth get in the way of a good story.

  12. #12
    A different kind of pasty pasty's Avatar
    Join Date
    Jul 2003
    Location
    Brighton
    Posts
    19,439

    0 Not allowed! Not allowed!
    We swapped from Sky for tv and broadband and BT for phone to getting everything from Virgin a few months back. Never been happier and very glad we switched.
    Óscar García Junyent: Brighton & Hove Albion is one of the most exciting and progressive clubs in the country.

  13. #13
    Dads Army
    Join Date
    Jun 2011
    Posts
    5,699

    0 Not allowed! Not allowed!
    been with Sky and Virgin and BT, the best for me is the one im with now Plus Net, bloody brilliant.

  14. #14
    Registered User
    Join Date
    Aug 2003
    Location
    Luton
    Posts
    1,606

    0 Not allowed! Not allowed!
    Very strong hatred. I had their national broadband service "up to 20mb" and had a 1.5mb download speed. Fair enough, I know that it's the local exchange that has the limitation and it's not their fault. However, I moved house after 6 months with no problems at all (except the decrease in speed) and when I came to cancel a further 6 months later - after a full 12 months, they informed me that the move had caused the contract period to restart. This was the first time I'd ever heard of it. They charged me full cancellation fees and I had to write to them with a full complaint, which they never responded to. So I wrote again to a new address they provided me, and never responded. Now taking it to the telecoms watchdog.

  15. #15
    Registered User
    Join Date
    Jun 2011
    Posts
    1,251

    0 Not allowed! Not allowed!
    TV excellent. Been with Virgin for many years.
    Any of their price rises are caused by Sky charging them for their channels, so Sky get everyone one way or another.

    But AOL or Virgin broadband is poor, so deliberately opened up a BT phoneline, to take BT phone and enable broadband asdl with a new provider. Generally good since.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •