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  1. #1
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    Virgin Media, good, bad or indifferent ?


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    Opinions wanted please, I'm about to move and will thus be looking for a new Broadband link. As the place I'm moving to already has the Virgin cable connection I am pretty sure I'll go with that. I just wonder if anybody has had much experience with them. I know that as NTL they had problems but are they better now ? I also know that people have very differing experiences of other broadband providers, personally I wouldn't touch BT with a barge pole but other have had no complaints. However as Virgin don't have much to do with BT unlike out ISPs that encourages me all the more.
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    • #2
      Peace out. Marc1901's Avatar
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      Our Virgin broadband was **** so we threatened them to go to SKY, just before we switched over they bettered SKY's offer and now everything is perfect.
    • #3

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      I tried to sign up with them a couple of years ago & they were absolutely hopeless.In fact they were so bad I cancelled before I started. Lots of helpful people but useless organisation. Beware
    • #4
      Members papajaff's Avatar
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      Going back to Sky. Virgin tend to fluctuate what they charge you.

      They're not bad but Sky is much more user friendly.
    • #5
      Members OSRGull's Avatar
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      I have Virgin Media and I don't see why people think it's so bad.
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    • #6
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      I used to work for NTL and yes they were shite, however when i moved last time the place already had virgin in - so i weng with them. Signed up and everything on line - over a year later i still have never had to ring them up for anything service near perfect - although it's more expensive than sky.
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    • #7
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      Quote Originally Posted by bhaexpress View Post
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      Opinions wanted please, I'm about to move and will thus be looking for a new Broadband link. As the place I'm moving to already has the Virgin cable connection I am pretty sure I'll go with that. I just wonder if anybody has had much experience with them. I know that as NTL they had problems but are they better now ? I also know that people have very differing experiences of other broadband providers, personally I wouldn't touch BT with a barge pole but other have had no complaints. However as Virgin don't have much to do with BT unlike out ISPs that encourages me all the more.
      I have been with virgin & now with sky, both are a nightmare if there is a problem with the system, its luck if you get a good person on the phone, virgin is better for "catch up" as you get a better range of programs, on sky anytime there just seems to be random sky programs & nothing from c4, bbc etc. with virgin you get bbc i player which is good!! for me if you have a choice just go for which one is doing the best deal for all channels & switch after a year or threaten to move to keep getting best deals
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    • #8
      Who's Next? The Large One's Avatar
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      TV service is OK.
      Broadband is normally pretty good. Can be intermittent but rarely for long.
      Calling them about a problem is purgatory.
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    • #9
      SWC Seagull Steve's Avatar
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      I too have Virgin media and have had since the old NTL days. I have not had a problem with them since they were taken over. The only small thing I would complain about is that the call centres are somewhat foreign, and I am not being racist, but I do find it very hard to understand the person at the other end of the phone. But overall, I'd say I was 99% happy with them. I have my TV, telephone, Broadband and mobile phone with them, hth.
      Stand or fall for Sussex by the sea.
    • #10
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      When it works brilliant, but when it goes tits can take a bit of time on the phone, but usually get a free months credit on the broadband. Can also get 100Mb in a lot of Sussex now

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