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Isn't this what it's really all about? We were all disappointed that the club failed to recruit the striker(s) we so desperately needed. The Chairman wrote an open letter to all fans and whilst that didn't dissipate the disappointment in any way, it sufficed. It had to; nothing we can do...

Over the years I have made hmmm more than a few complaints to organisations & corporations regarding their service or product. Never have I had a response from the CEO spitting the dummy and accusing me of being "spiteful". Usually I get thanked for my feedback and sometimes I am compensated...

Totally agree. Interesting reference in the tome about "managing expectations". Maybe Barber shouldn't have been shouting "Premier League Ready" from the top of the Amex for the past few years when we clearly weren't.