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A new column of seats (909) has also been added to S1G, by reducing the aisle width. I don't know if similar has been done elsewhere in the ground.

Indeed. A club for the few now.

The head of supporter services gave me a courtesy call a little while ago. She was very polite and set out why the current restriction is in place, and the club are happy with how it works and don't see any need to change things. Reasons are :- - to mitigate risk/security concerns with...

And that's the crux of it. Changed for no perceptible (let alone advertised) reason. Although I can't prove this I am adamant that I was told over the phone last season that this was introduced to prevent fans being 'confused' about when they could, and couldn't, buy tickets.

2 hours in a room with 2 or 3 'real life' punters from this forum, running through pretty common use cases, would solve a lot eh ?

Would be a shame if that's the case, and I doubt that our Lord TB would be aware.

Lolz chief [emoji1303]

Latest in the struggle with the usual suspect from the club who believes they can do no wrong... ++++++++++++++++ Hi xxx, Thanks for your reply. You've explained how the system works today (which I know) but not how it should work. But it still doesn't address my question I'm afraid. It's...

Although she won't receive any points for the game. This prioritises 'guests' over those who have a purchase history and want to wait for their purchase window so they can get the points for attending.

Yeah I knew that would be your answer, just occurred to me. Well done.

I can only seem to buy an extra ticket once - what did you do ? Ta.

And did you do that online, or over the phone/in person ? And, if online, were you logged on with that Bronze fan number, or another fan number ? Ta.

I have had some success with this even though the system is still locked. The agent was able to reserve the target seats for me, so that they can't be bought by anybody else, and I'm to phone back on Monday to complete the actual purchase.

When did you buy the bronze membership ? It maybe that there is a block for 14 days after you bought it. Otherwise, it's what Bozza said.

We shall see. Last season I was told over the phone that the restriction was purposely introduced because some fans were getting 'confused' that they couldn't buy tickets for themselves !

Wasn't meant to convey het upness ! Was thinking out loud as to why the club might reasonably want to do this. I thought of one : if you buy a ticket over the phone then maybe the club still ensure the ticket is e-mailed, or posted, to the F&F rather than sending it to the (non-eligible)...

What reasons might be good ones for blocking the scenario ?

Indeed, and this is what I've asked the club, and will let you know tomorrow when they send me a reply ignoring my point in 28 paragraphs. Another valid situation I would argue is if an eligible F&F simply can't be in front of a PC when tickets go on sale, or might be internet-averse (maybe an...

Not online, because the button would be faded out, but you would be able to do this over the phone or in the ticket office.

It's not the same. My YS+ son has a Man City ticket in the bag , and so he's no longer eligible to buy a ticket (you can't buy two) yet can still see the seats (which is correct because he may wish to buy for eligible F&Fs. I'm a STH, and so also already have a Man City ticket in the bag, yet...