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I place Iberia at the same level as Ryanair for screwing their customers. From personal experience.

O'Leary just been interviewed on Radio 4. Said categorically that 'anyone who wants a cash refund can have one' then said 'but it will take many months before they get it because we have a backlog of 25 MILLION refunds to pay with 25% staff working'. Amazing that they can take the money in...