This is the reply I got from Customer Services:
Thank you for your email.
Sorry that we had technical issues with the commentary today.
I can confirm our technical team is working at the server end and monitor the commentary closely so that there wouldn’t be any issue for the upcoming games...
I just sent them this:
Hi,
Yet again I have had a frustrating afternoon trying to listen to the commentary of the Albion match. Living in Malta, this is the only option to get live commentary.
I am not the only one dissatisfied with the service.
Look here...