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Got mine sorted this morning. Phoned at 9am and all done within 10 minutes.

I signed up for Gold membership for me and two others on Friday. Had confirmation last night of my ticket being purchased but a failed notification for the other two. The ticket status for these two is 'Reserved' but when logging in this morning and going to the Reserved Cup Ticket section there...

Yes but only the amount of the ticket

Wouldn't have thought there would be a need for this when most people will buy their tickets online which can be done anytime of the day

No, STH will still be guaranteed their seats but will have a very limited timescale to buy them.