I see your point. But the problem with Southern is that there are no consequences for them of being inept. Their income is guaranteed, their franchise is secure and none of their highly-paid board ever have to meet passengers. My thought was if you have a mayor who's ultimately responsible for...
Apart from anything else, spare a thought for Rotherham fans planning to come to the game on Tuesday.
The best way to solve this would be to let Transport for London run all the trains south of the capital. If there's political accountability at the top, you would never see a shambles like this.