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I was extremely happy with the amounts that I got which included 8% interest backdated. The first I heard back from them were the cheques in the post. This was a few years ago and last year I received another cheque out of the blue when one of the banks revised the amount I was due

Do it yourself if you can. I had PPI with two banks so filled out the template on the Money saving expert site then sent them recorded. I had a cheque from each bank within 4 weeks.