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You are totally right. We heard about this problem, ie. some cards needing re-activating. What a cock up. We were luckily ok with our cards but would have been furious to get there and find there was a problem. You expect better and rightly so.

Wouldn't bet on it!! Doubt it - we had to email Barber about a serious issue and he didn't have the decency to reply, despite several attempts. Have heard same from others. Not good.