you are of course correct about that. trouble is there isnt a magic tech-fairy fixing things, it just breaks and no one bothers until its big enough issue for managment to shout about it (im pretty fed up with it as you might tell)
strongly disagree with that. firstly, apps functionality and configuration still needs to fixed, you just junk off your device because you cant connect to the wifi. secondly the support at best moves from office to third party, who do it badly, or to developers who do it haphazardly (because...
i got as far as Broadcasters and think trend is emerging - no they are not dying, we do need all these people as technology has in no way replaced them, just made it possible for amateurs to do some of the work themselves.
literally laughed at "IT Support"... who will fix everyones Omsung in...