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With Virgin I pay a bit more than £75 for everything including BT and Sky Sports, that’s just for TV (our phones and broadband are dealt with elsewhere). The only minus is missing out on Sky Atlantic. Sky obviously won’t sell their best channel, to tempt punters away from rivals. I’m happy...

What have they done wrong?

BT Sport is a costly add on, or part of an expensive package, whether it be Virgin or Sky. They have to recoup the vast sums paid to the PL and UEFA. I finally succumbed and added BT last winter.

We’ve had Nynex/C&W/NTL/Virgin for TV since 1996. Great picture quality and we’ve had no need to call customer services for about 10 years. On the very rare occasion where their box has frozen, we simply turn it off at the mains for a minute, then on again for a reboot.

Their increased charges are often due to Sky or other providers upping the charges to them.

Perhaps they’re rubbish in Newhaven? Faultless for us in Brighton for 24 years.

As well as using an independent ISP, we own a quality dual band wireless Netgear router. The last Netgear router lasted about 7 years! Enabling the simultaneous use in different rooms of Netflix, Amazon Prime via a firestick and FIFA gaming, all with no issues.

At different homes since the mid-90’s, we’ve had Virgin TV (or its predecessors). Never had any problems at all, brilliant HD TV quality and I’m fine with the price including Sky Sports and BT Sports. We use an independent ISP (using the BT landline) for all things internet and email, so have...