You get better value for money than me. I haven't been with SP since 2014, but they've still taken money out of my account. It's theft, plain and simple.
Reminds me of the letter I have in front of me from Scottish Power:
"I fully appreciate that you want a resolution to your complaint as quickly as possible and that on this occasion it is taking a little longer to fix your issue. Our customer satisfaction surveys indicate many customers would...