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No. Our very own Uncle Spielberg got me the form, I don't think I needed any account numbers or anything. I had an Egg mortgage, it's a while since I claimed but I thought it was incredibly easy and quick.

Rubbish. I was sold something I hadn't asked for, didn't know I had - and wouldn't have wanted, and they overcharged me constantly for it too.

Got back £7,500 very easily. No need to go through a 3rd party. I had always maintained that the company (Egg) had charged me incorrectly, and I proved it.